레지던스 델 테아트로(Residences del Teatro)

I booked here on *********** and informed the owner by phone call I was going to check-in late. He asked me to meet him at "his restaurant" (Osteria del Teatro) I went there, gave my documents and paid for the stay, then he offered to drive me to the place. He took me to a completely different address, a property in Via Bandello 48 instead of the original address, drop me there and drove away The building was a crappy condo from '70, I got in anyways following his instructions The bed was full of stains and hairs, walls as well: the paints were chapped. The towels were old, the bedding smelled also like cigarettes and pets and was dirty. Nothing around, no water, not even a cup, no tea/coffee, no sign of anything to drink or eat at all. It looked nothing like the pictures on the website, was simply uninhabitable, totally unsanitary. I told him I wasn't going to stay there but he declined any refund and insisted that the room looked fine. So he kept my money for 2 nights, which I didn't use any. He even reported me as "no show" on *********** to prevent me from leaving a review. *********** couldn't assist as the conversation where I informed him about the late check-in took place out of the in-app chat. Please stay away from this property, not worth it. Can't believe the website allowed such a dishonest person to scam tourists.