Quality Inn Greenville I-30

When I arrived to check in I was told that the computers were down and I could not check in. That was it. No alternatives. I finally said "why don't you take my name and number and call me when I can check in and I will find a place to wait"? When I could check in I was told "by the way we aren't serving breakfast right now". When I went to find my room I asked where the elevator was and the reply was "we don't have one, you'll have to take the stairs. So I had to carry my luggage up two flights of stairs. I was completely inconvenienced from the start and offered nothing in return. I was not thanked for being a Choice Privileges member. I did not get my bonus Starbucks card at check in. My room was disgusting. The carpet had not been vacuumed. Where the smoke detector should have been were wires hanging out of the wall. The shower head came to my chin so while I showered I had to crouch to get wet. While I was crouching under the shower I looked up and the ceiling was covered in black mold, which they had tried to paint over. I could see the hallway through the door crack and I'm sure anyone could see into my room. It was horrible and the worst part was that I used my earned points to pay for it. What a disappointment. The hotel chain should be ashamed and drop this one from their name. And I should get my points back for this awful experience.

Where to start!? The door to the room had missing doorstop, 1/4 inch crack that allowed one to see into the room. Carpet had bleach(?) splotches, carpet was dirty, upholstered chair was so filthy I put a bed sham over it before I felt ok sitting in it. No blankets on beds, only sheet and decorative sham. Walls were chipped and had stains, door to water closet had something splashed and running down it. Lights were so dim I had to use phone flashlight to read a book. Dirt piled up at edges of carpet deeper than the pile. Did not see any bugs, but felt grossed out the whole time I was in the room.