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as usual for us the room/bathroom was very clean.we had room 219 on the 2nd floor away from the lift and also overlooking the car park so that was fine as we could see our car. the lady on reception was helpful and friendly (think the lady's name was toni) but the others were too when we wanted any info.breakfasts hot and plentiful we both wanted poached eggs which were no problem at all.thanks to the chef!.must give a big shout out to the waitress 'Heather' she worked her socks off as she was on her own but nothing was too much trouble.she knew what we wanted each morning just checked with us and it was ordered.this p inn was a great stay.if we come back up will definitely stay here.thank you.

Usual good standard of Premier Inn with a clean and comfortable room. The reception staff were pleasant and welcoming. We had a a drink in the Brewer’s Fayre in the evening and there seemed to be a decent choice of food. We had breakfast in the morning. Sadly, most of the food from the ‘hot’ selection was cold. The only eggs on offer were fried and the yolks were congealed. There was one lady on duty who was working very hard and seemed to be doing everything.

the only good thing about this place reception were friendly the security windows no fresh air condition to get it changed you ad to go through reception, then we come to the worst bit the food the service were rubbish to be polite .This by far is the worst place i have ever stayed ,If we had booked a 3rd night we would have found somewhere else to stay

On check in, we upgraded to the meal deal package Check in was completed efficiently and we were allocated a room on ground floor near to reception area. It was a Friday night and receptionist suggested we book a table at restaurant as it was likely to be busy as they were experiencing staff shortages. We did this. Room itself was usual Premier Inn set up but did have a large screen wall mounted TV rather than some locations where it is almost a portable sized TV on the wall. Free WiFi was good. The hotel is twinned with Brewers Fayre pub/restaurant. We went to the bar and ordered some drinks around 6pm and you could see that the staff were struggling to cope. One barman(manager?) behind bar and only one waitress. We decided to eat early and ordered a pizza and gammon/ chips. These were brought to the table about 40 minutes after placing the order. Both were cold, poorly presented, tasteless and basically inedible. At this point (7.30 pm), the barman announced that the kitchens were now closed. There were still numerous guests arriving so they were not fed. Bearing in mind that this hotel is in a fairly remote location, this is totally unacceptable. I went to reception and reported my issue and was told to complain to barman as Premier Inn, who had sold me the food package, were a separate company to Brewers Fayre. I did complain and quite rightly got my evening meal deal money refunded. Room itself was usual Premier Inn standard and quite comfy. However, the guests in the room above had other ideas ! About 3am, for the next 4 hours, all you could hear was them pacing back and fore. Very heavy walkers, and the continual clump, clump clump from above was very annoying. I reported this to the manager the following morning on checking out. I was told that I should have reported it at the time. So, I should have got dressed in the middle of the night, gone to reception and reported it at 4am. And what would the night shift staff member have done ? Completely ridiculous response and this manager just didn’t want to know. Maybe, they should look at the lack of noise insulation between rooms. Breakfast, back at Brewers Fayre was highlight of trip. Nice, diligent staff and a really good quality breakfast. Would I stay here again ? Absolutely not.

The staff were lovely but The room was far to hot to get any sleep the air con only goes down to 19 and the window would not open

The hotel is great as where the staff, however the staff next door in the brewers fayre were not, I will never be spending my money in Brewers Fayre again, they do not make you feel welcome and want to shut the bar early as they want to go home , they dont care about there customers, such a bad attitude, i am waiting to speak to someone higher up to raise my concerns, we were lied to by a member of staff telling us the bar shuts at 10pm every night, which is not true it shuts at 11pm, some people should not be in hospitality, I have stayed at this hotels about 6 times i think i will be looking at other hotels in the future, such a shame as the hotel staff are great