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My friends and I had been looking forward to the Fire Feast for ages — the name alone had us expecting something spectacular. While the food and drinks certainly delivered, the service sadly didn’t match the flavour. When we asked to move tables, we were met with a little more fire than feast — let’s just say the hospitality could have used a touch more warmth, it was uncomfortable and icy from the restaurant manger. The service was slow, our wine glasses spent more time empty than full, and overall the attentiveness was lacking. On the bright side, the bar team (especially Brendan!) was fantastic — friendly, upbeat, and a credit to the place. Sadly, won't be returning.

Overall, it was a nice stay. The staff are lovely and the massages were excellent. However, for $900-$950 per night, to have a view of the solar panels on the roof, and to have to call reception each night to ask to turn off the courtyard lights because we couldn’t sleep, to be able to hear people walking past our room and talking at reception and also to have no extraction fan in the bathroom and have to smell the toilet after being used through the room, it’s not worth it unfortunately and we would not return. I understand there are more expensive rooms which are nicer, but for that price, we expect better. Also while the breakfast is tasty, it should be a buffet for this level of hotel and pricing. Also, we would recommend that the car keys from valet should be kept at the back in a safe, not just a drawer at reception. The pricing of the cocktails is also really absurd. Even the most expensive bars in Sydney don’t charge upwards of $30 for a cocktail. While we appreciate that staff quickly attended to the light issue when we would call, it’s really not acceptable to not have curtains that cover the whole window, and also to charge $900-$950 a night for a room with view of solar panels and air conditioning units. When we raised these issues with the hotel, they offered us on our next visit to give us a complimentary upgrade to the Forest Lodge (meaning we would still have to pay the rate of a standard room which in this case cost us $900+ per night). After a disappointing stay, we do not want to give this accomodation even more money fo ra subsequent stay when we can just stay elsewhere for MUCH cheaper. When we asked for a partial refund they said no - hence why we have now decided to leave this review so other travellers can beware of the room they choose. Photos attached of the view and the beaming light at 10:30pm at night into our room.

Such a beautiful property, perfect for a getaway with a friend, but also couples. Plenty of walks nearby as well.

EXCELLENT :Staff,accommodation, and food. Two nights stay and completely satisfied. The staff have everything under control. Valet service is.much appreciated and luggage delivered and collected fro your room. Every member of staff that we encountered met us with a smile and a friendly word. Would love to return one day!

Osborn House promotes themselves as "5 star luxury boutique hotel, providing a world class, highly personalised experience". Sadly this wasn't our experience. Maybe they were having a bad weekend or were short staffed. Our stay started well, we were greeted warmly shown to our room, a garden terrace, which was lovely. A great bathroom and lovely towels and robes. We took advantge of the spa during our stay and attended the Fire Feast on the Sunday. We were booked for couples package at the spa, which was only ok. Not "ultra lux", only the price which is to be expected. We had no Wifi in our room throughout our 2 night stay, resulting in us having to hotspot to use the Smart TV. Management did try to rectify the problem with no success. Our compensation $50 reduction off our bill. For breakfast you can choose from three dishes. Over the two mornings we tried all three. Definitely don't chose the pancakes. Both mornings it was difficult to attact the attention of staff for another coffee so gave up. The quality of the food and service at breakfast during our stay was poor. Osborn House is in a lovely location, beautiful gardens, views , but it didn't deliver on what it promised.

We will definitely be back to stay again. The staff were very friendly and obliging. The property has magnificent views from its terrace. The villas are very special. Food preparation was disappointing however I am sure can be improved. The interiors have been nicely refreshed and decorated. Only the Villa bathrooms have heating. The grounds are nicely kept but the tennis court needs some TLC.