db 산안토니오 호텔 & 스파 - 올 인클루시브

This hotel is definitely not 4 star worthy. 3 star is what it should be. The staff were lovely. Food and drinks were great. But the hotel was over packed and busy, which I expected as it was summer holidays but only till you get there do you find out anyone can buy a pass to the pool. Therefore the swimming pool is so busy you can’t get sun loungers and the pool is overpacked with children. Not only this the restaurants are too open to the public. So the restaurants are hugely busy at times not finding a table of 5 for our family with random bits of the restaurant closed off this was very frustrating. The rooms were okay however mine was not sound proofed and next to the stairs so was awoken at 7am to loud clanking up and down. My air-con broke and the tv would turn on when it turned on so I slept poorly. Shower didn’t drain properly. On my final night I washed some clothes and hung them to dry over night, only to find out that the water from the pool above can spill on the balconies above and then drain directly into my balcony, disgusting. Over all for 5 nights I would have payed £400 max not the outrageous £900 I payed.

everything ok

There were some setback we experienced during our check-in and at the spa. I’m glad though for the management's prompt attention to the matter, particularly in arranging and moving us in a better room. It may not be the best in our opinion but we were fine with it. We appreciate their courtesy in resolving the issue. As for the VIP benefit, we actually wouldn’t get the upgrade and the wine if we didn’t asked and had the problem about the room they gave us. We didn’t get any access either nor was informed about their VIP lounge. But it’s okay, not a big deal. Overall, we enjoyed the location, service, and the warm hospitality of most of the staff. Ms . Lucie at the front desk in particular, is to be commended for her friendliness and work ethic. We appreciate Ms. Hail as well for her professionalism and for reaching out before we left the hotel. While the hotel building may benefit from renovations, its price and amenities offer excellent value, making it a recommendable choice. We're looking forward to our next visit to Malta. It was a good and memorable vacation.

Air conditioning, or particularly the lack of it, in the room and no improvement or feedback after our request for maintenance would be the primary gripe. Tried to read in bed and the "eco" turned the light out because there was no movement. All electric cuts off, including the limp ceiling fan, which gave us an uncomfortable airless room to sleep in. We liked the full sized fridge in the room, though it didnt fit well in the cupboard that it was kept in. We liked that we could refill our water bottles from a fountain by the lift as the room water is not drinkable. The view was initially disappointing but after getting used to it the cranes, cars and buses added another level of entertainment to the few passing boats. The spa was very well priced for a hotel but the experience was "average" at best and rushed at the end. We were expected to relax in a through corridor and despite our couples massage room having showers we would not have had time to use them before they were knocking the door for us to leave. They ask lots of medical stuff and then dont read the form. My wife didnt get attention to the areas of her back she wanted and the male masseur totally ignored my warning that my toenail had ingrown. The Restaurant offered a very good selection of food, though ice creams outside of the restaurant were charged. The Swimming Pools were ok, not very deep The outdoor jacuzzi (16 only) had most jets working. For smokers, note that the pool area is No smoking.

Disappointing, not up to the usual standard Housekeeping staff very helpful. Double bed requested but not provided. Power failure mid way through the week. Private party on our last night - music was very loud and invasive. One duty manager unwilling to help guests.

Staff from Frontdesk was very helpful and friendly. The Food in choice and quality was fantastic