db 산안토니오 호텔 & 스파 - 올 인클루시브

이 호텔은 확실히 4성급에 걸맞지 않습니다. 3성급이어야 합니다. 직원들은 친절했습니다. 음식과 음료는 훌륭했습니다. 하지만 호텔은 너무 붐비고 바빴습니다. 여름 방학이라 예상했지만, 도착하기 전까지는 누구나 수영장 이용권을 살 수 있다는 것을 알게 되었습니다. 그래서 수영장은 너무 붐벼서 일광욕 의자를 구할 수 없고 수영장은 아이들로 가득합니다. 이뿐만 아니라 레스토랑도 대중에게 너무 개방되어 있습니다. 그래서 레스토랑은 때때로 엄청나게 바빠서 우리 가족을 위한 5인용 테이블을 찾을 수 없었고 레스토랑의 무작위적인 부분들이 문을 닫았는데 이것은 매우 실망스러웠습니다. 객실은 괜찮았지만 제 객실은 방음이 되지 않았고 계단 옆에 있었기 때문에 오전 7시에 위아래로 덜그럭거리는 소리에 깨어났습니다. 제 에어컨이 고장 났고 TV가 켜지면 켜졌기 때문에 제대로 잠을 잘 수 없었습니다. 샤워기가 제대로 물이 빠지지 않았습니다. 마지막 밤에 옷을 빨고 밤새도록 말리려고 걸어두었는데, 위쪽 수영장 물이 위쪽 발코니로 쏟아져서 바로 제 발코니로 흘러들어오는 걸 보고 역겹다는 걸 알게 되었어요. 전반적으로 5박에 400파운드를 냈을 텐데, 제가 낸 터무니없는 900파운드는 아니었어요.

everything ok

There were some setback we experienced during our check-in and at the spa. I’m glad though for the management's prompt attention to the matter, particularly in arranging and moving us in a better room. It may not be the best in our opinion but we were fine with it. We appreciate their courtesy in resolving the issue. As for the VIP benefit, we actually wouldn’t get the upgrade and the wine if we didn’t asked and had the problem about the room they gave us. We didn’t get any access either nor was informed about their VIP lounge. But it’s okay, not a big deal. Overall, we enjoyed the location, service, and the warm hospitality of most of the staff. Ms . Lucie at the front desk in particular, is to be commended for her friendliness and work ethic. We appreciate Ms. Hail as well for her professionalism and for reaching out before we left the hotel. While the hotel building may benefit from renovations, its price and amenities offer excellent value, making it a recommendable choice. We're looking forward to our next visit to Malta. It was a good and memorable vacation.

Air conditioning, or particularly the lack of it, in the room and no improvement or feedback after our request for maintenance would be the primary gripe. Tried to read in bed and the "eco" turned the light out because there was no movement. All electric cuts off, including the limp ceiling fan, which gave us an uncomfortable airless room to sleep in. We liked the full sized fridge in the room, though it didnt fit well in the cupboard that it was kept in. We liked that we could refill our water bottles from a fountain by the lift as the room water is not drinkable. The view was initially disappointing but after getting used to it the cranes, cars and buses added another level of entertainment to the few passing boats. The spa was very well priced for a hotel but the experience was "average" at best and rushed at the end. We were expected to relax in a through corridor and despite our couples massage room having showers we would not have had time to use them before they were knocking the door for us to leave. They ask lots of medical stuff and then dont read the form. My wife didnt get attention to the areas of her back she wanted and the male masseur totally ignored my warning that my toenail had ingrown. The Restaurant offered a very good selection of food, though ice creams outside of the restaurant were charged. The Swimming Pools were ok, not very deep The outdoor jacuzzi (16 only) had most jets working. For smokers, note that the pool area is No smoking.

I had no air / ac in my room my entire stay I called reception about it every day and nothing wouldn’t recommend at all

Would not recommend this hotel. Would not recommend this hotel for families. Firstly when we arrived, checked in and our room key wouldn't work. The start of the downward trend. Went back to reception and they said they reset the keys. But this didn't work. I returned to reception. They got another member of staff to reprogram the key cards. And.... Low and behold they still didn't work. We're travelling with our 18month old baby and this was 12am at night, as our flight was delayed by 2hrs. Yet they didnt once see an urgency to get us sorted, there was an air of arrogance about this place. Finally they came up to the room with a master key and let us in. But that there would be no key card until maintenance are back in the building in the morning. So someone has to stay in the room to get back in. The next morning after breakfast we returned to reception, as instructed, only to have to explain the whole of ordeal once again, to staff who knew nothing about it and were not left instructions by night staff as to the issues. So we had to go through something similar again with keys until eventually Maintenance came to fix the lock. Unfortunately this was temporary as the next day upon returning from a day trip we couldn't access our room again. It's laughable really. Not once did we get an apology. We met a number of other families with similar issues so it wasn't just us. The food was very lacking unfortunately. It looks amazing online. In reality it wasn't very fresh. Breakfast in particular.