Suites at the Red Rock Vacation Rentals

This is the worst experience I’ve had at a hotel/resort and I’ve been traveling 67 years. When we arrived at the hotel there was a man that met us and let us in the back door. He gave us codes to get into our rooms . Then He got in his car and left in a hurry. We arrived before 8pm, the website said there were front desk personnel present and the restaurant was open . There was no one at the front desk . There was no one at the restaurant. Later I found in a different website that the restaurant was temporarily closed , we were not informed. We were looking forward to a “spa experience “ at the “resort”. No one was there . When I say no one was there , there was no one in the entire facility … no security , no front desk staff, no bar staff, no restaurant staff… and no other guest in the entire place . We were the only 4 people in the entire place . We roamed the entire place looking for people … no one. Think The Shining! There were for sale signs on the place and several windows were boarded up. I got the feeling that It was not safe. The front door was locked , we entered the back door … It was not locked. Therefore , anyone that wanted to enter the facility at any time was enabled to do that . That is not a safe situation. The website for the Red Rock looked great … the reality was not even close . This is false advertisement and fraudulent. I feel this has been going on awhile . Save your money don’t go to Hotsprings SD, don’t go to Red Rock resort … It is unsafe and fraudulent… btw I never write reviews but people need to be warned about this place

Basically an abandoned hotel, no staff or guests in the entire building. Open for anyone to walk in and do anything with no staff. We were the only people in the entire building. Not a safe situation. We left as no one in our group felt comfortable staying. Not a resort and completely false advertising!

While this is the off season I expected at least decent wifi and the basic amenities. I got neither. Our room had a wifi connection but no internet. No mini fridge and only one small paper cup for coffee making. No microwave. I think these are very basic amenities that should always present. Very disappointing. Would not stay again.

HORRIBLE, WINDOW AC WILL NOT COOL ROOM. NO ONE WILL ANSWER PHONE, NOT STAFFED 24 HRS. NO ONE TO COMPLAIN TO. WE LEFT AND WENT TO ANOTHER HOTEL. NO APOLOGIE, NO REFUND. MANY OTHER BAD REVIEWS ABOUT AC AND CLEANLENESS. STAY AWAY FROM RED ROCK RIVER RESORT.

When I pay $125 for a room, plus $10 for a Spa in the same place, I expect more than what I had in this place. First, the nice things: room was good, and clean and spacious. However, when we used the coffee machine, there was old coffee in it. Then, WIFI did not work at all. I believe in a place like this it is a basic service provided the price. There was nobody there during Thanksgiving. While we understand this is a family holiday, if the hotel is open somebody should be around or providing the services. For example, we need to ask for the Spa code because nobody provided it. Worse part was the Spa: showers not working, even if they ask you to have one before entering the sauna. Sauna not heating properly. Not heat in other rooms there. Not pool, nor steam room. Nobody showed us how to walk thru the facilities nor they give the extra towels they say they provided in the entrance of the Spa. I am disappointed. What it was supposed to be a relaxing day, was just a day in a pricy hotel room without internet, nor Spa. I have been in a several motels with better services for a much cheaper price.