We had an awful experience staying here during the holidays. First off they have NO services - they do not help with bags (my husband was very sick and they did not care). They have no room service even though they have 2 restaurants in the hotel (how hard can that be), they give you one small bottle of water in the room and would NOT bring up any additional and told us to come get it from lobby. There is no mini bar - basically zero amenities. How this is supposed to be a 4 star hotel?? This needs to change as they are charging premium prices for ZERO service. They also have no shampoo, conditioner, shower gel in the bathrooms and don’t even have it for sale, claiming the one bar of soap “does all”. Even the likes of Holiday Inn, Motel 6 etc have basic toiletries and more amenties at less than half the price of what they charge. Worst of all they refused to call us a taxi to leave - the front desk handed me a list of phone numbers knowing we did not speak French. We had heavy bags, a small child and my husband could barely breathe. Just awful.
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