Smartflats - Postiers

Worst accommodation stay I have ever had! We checked in on Friday afternoon and when going to shower there was no water pressure at all. Contacted the property and they said they would have maintenue look at it. This didn’t happen until Saturday morning, however he was unable to fix it and said a technician needed to be called. Technician never came and the property said they would not be able to have someone look at it until Monday. Expecting us to go 3 days without a shower! Something we could not accept and checked out immediately. Elevator light not working, so in the elevator in total darkness, tv not working, broken furniture in the terrace. We then read other reviews about the property posted months ago, complaining about the same issues. Therefore it is evident the property really does not care about its guests satisfaction and is just happy to falsely advertise and take guests money with no efforts to fix the multiple issues of their apartments. A really disappointing experience and I will never stay with Smartflats again. It is a real pity as the apartments are in a great location, however management just don’t invest in maintaining their properties and really don’t care on the product they actually provide. If you are looking for comfortable accommodation, I would recommend to look elsewhere.

The front door of the building has a digicode but it was not working and anyone could enter, including a dealer who was wandering on the stairs, sofa bed dismantled and unusable even in sofa mode, no heating, no hot water, clumps of hair against the walls of a bathroom, time of response from smartflats very slow, so much so that we ended up finding a hotel because they called us back with a solution of rehousing only at 7 p.m. whereas we had announced the problem the morning, and no refunding whereas we had to take a night of hotel.