B&B 셰스테르

We arrived from Antwerp expecting to be greeted with the warmth of our last hosts, but Chester makes up for it with other amenities. No contact upon entry, we make our way to our room up a narrow, winding staircase. The suite did not disappoint, it was clean, comfortable, and located for exploring the environs of wonderful Bruges.

The hotel has sent us an email cancelling our reservation due to a supposed technical error. When we called to explain that we had received the cancellation we were told that it was not their problem as it was a website site issue! Somehow they have nothing to do with their own website, very odd considering it’s exactly where we made the booking, opting not to go via ***********. The staff member on the phone was extremely rude and unhelpful explaining we should book somewhere else as it was not his problem, he eventually just slammed the phone down. Having made the booking on the 20th of July we received the cancellation on the 28th of August. Prices in Bruges have now significantly increased for our dates. The honourable thing to do would have been to offer another room irrespective of price and size. Clearly this hotel does not live in fear of poor customer service and bad reviews. I’ve rarely seen such shameful service.

Très bel endroit, confortable, propre et calme. Très bien situé en plein centre de Bruges. Le personnel est très accueillant et le petit déjeuner est somptueux, quantité et qualité sont au rendez-vous. Nous y reviendrons avec plaisir! Valérie

Als b&b verwacht je toch een warm ontvangst van gastheer of gastvrouw Alles verliep van op afstand Bij aankomst was de kamer nog niet gepoetst en was al 14.45 u we mochten erin vanaf 15 u ?? De poetsvrouw (van firma) kwam aan en de kamer was uiteindelijk pas om 15.45 u klaar!! De volgende ochtend moesten we opzoek naar ontbijt in de b&b (we sliepen op gelijkvloers)