인기 버클리 홀리데이 인 익스프레스 호텔

The property i manage had damage as a result of the Atmospheric river on last Tuesday and a water pipe was broken by a fallen tree. Despite my best efforts the damage had still not been fixed on Sunday and a tenant asked if they could be put up at a hotel. I gave them two choices one of which was Holiday Inn. The tenant called the one on University Avenue in Berkeley and was told that there was a three day stay minimum. They were also quoted a rate 0f $209 a night. When I called I was told $169 a night and $159 a night with AAA discount and no minimums. I gave the girl my credit card and she swiped it and it was approved. All she told me to do was to give the tenants my AAA card number so I could get the discount when they checked in. My tenants went to the hotel and were told that there was no reservation either under their name or mine. I gave them the confirmation number given me by the girl who answered the phone. They found the reservation. Then they were told that they would have to give them their credit card so they could run it and pay for the reservation in advance of checking out ”just in case.” They were told if they wanted to use my credit card I would have to come down there that night, not the next morning, and have him swipe my card and if I did not come, he was going to kick the tenants out. Thus, I had to get out of bed at 10:30 at night and go to Berkeley. When I get there he tells me that he is going to charge my card that night for the two night stay. I told him I had already been charged and he said that he had canceled the charge because I did not accompany the tenants at checkin. Neither of us were told that I had to accompany them and being a business traveler I know that not to be true. When he gave me the receipt, he had changed the terms because I got new terms when he canceled the previous reservation and they had had an increase in demand. (The parking lot was only half full). When I asked for a copy of the receipt, which I was entitled too since he was charging me to check out before I even checked in, he refused to give it to me, telling me to ”take a picture.” I will never use this hotel again.