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I’m not reviewing the location or the hotel because what I want to talk about is more important - the staff From the first hello at reception, too the restaurant, to the goodbye as we left I don’t think I have ever met such a great team and they are all a credit to the company Reception were friendly and very welcoming , it was like chatting with friends. Steph in the restaurant was great, very attentive but not over bearing, had to deal with us accidentally knocking a full glass of pop all over the chair and floor but did so without a fuss , friendly and chatty , efficient and professional The food was best I have ever had in a premier inn restaurant and the chef even came out to ask if we were happy with the food The room was the usual premier inn room, spacious - clean and comfortable but the staff made it extra special

I stayed at this Premier Inn on Sunday the 16th of November. Checkin was fine and large free car park. My reason for giving one star is because when I went to take a shower the following morning, there was no water coming out of the shower, it was just a dribble! This is a basic requirement on any hotel stay. There was no one on reception to complain to when I left so I emailed their head office and still haven't heard anything. They clearly do not care about their customers. This particular Premier inn is scruffy and dated and there was no heating in the room that could be controlled.

Stayed one night on a business trip. Food in the restaurant was good with good portion sizes and lovely helpful staff. Thanks so much

This has to be one of the best premier inns I have stayed in and there were no complaints at all just praise for the staff the meals parking and the Social where you eat and drink was exceptional

I picked this hotel for my one night stay because the reviews were clear that staff were helpful and welcoming. I was not disappointed. The staff were exactly that. Issues were dealt with quickly (broken bed) and it was a pleasant stay. For the price I paid, I was happy with my stay. It was quiet, the bed was comfortable and the breakfast (continental) was basic but tasty. The rooms are spacious but in need of TLC especially in the bathroom. It's showing its age a bit.

Bromsgrove Central I have stayed here a few times in the past, although close proximity to the A38 it is quiet with a large carpark. This time the fan in the bathroom either didnt work or is totally inefficient, the switches were on so I guess it may need replacing. The bed, bedding, pillows were all very comfortable and warm. The mattress was very nice to sleep on. As breakfast is now on site in the hotel rather than the adjacent pub, I feel it was adequate in a reasonable room, but I preferred it in the pub to be honest. The breakfast itself was ok but could have been hotter for me. ( i like piping hot food not warm, but maybe that's just me ) other than that it is fine, and the staff are helpful and pleasant. I must add that although the room is clean, it was showing signs of age and could do with a bit of a refurbishment. These small issues dropped a star for this review. But I would still stay again.