Flight to arrive in town was delayed a day due to being unable to make the connecting flight. I contacted the hotel and I was told that even if I wasn't able to change the reservation dates, they would hold it for me. It was a handicapped accessible room that was needed for my stay.
I arrived the next day and they gave away the room and they were fully booked with no more vacancies. They refused to provide a refund.
They not only told me something untrue on the phone, they kept my money for the room they gave to someone else.
Everyone should avoid this place as they care nothing about people.
번역