We found the billing structure, very confusing, leaving a deposit of £400, which was supposedly not taken from our account but was, and transactions taken from our account which shouldn’t have been and we’re told that they knew nothing off. We’ve been to the Lyon Arms three times now this is the first time we have actually had a problem with the billing issue which they were not really interested in discussing hence we will not be returning back to this hotel again. We will be choosing another hotel in Broadway which we do like.
Plus I think this time round the food wasn’t up to much Polk eggs were cold in the middle and my chicken curry. Oh if I had known better it came out of jar service I cannot fault it was unbelievable. Other staff were friendly and helpful.
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