Brean Sands Holiday Park

Was rats and food under the sofa🤢 wood lice in our bed and hair in the bath. Don’t need to say anymore really. Was a while ago but still haven’t forgotten about it was traumatic tbf, don’t come here with friends, family just don’t come here at all

Love it here so much to do and although chalets basic there adequate enough for a cheap family holiday. Can’t wait til it opens back up. Plenty of food places lovely beach massive fair, large indoor swimming pool, clubs galore . Couldn’t ask for more

A very very disappointing 5 days. 1. Unfriendly welcome. 2. Poor quality chalet. Very short bath. Loose fittings. No razor point. Drawers that fell out. Not fixed although reported to reception. Towels not changed. 3. Long queues ( 1/2 HR) to reach self service food for evening meal. 4. Loose paving slabs ( dangerous?) 5.No evidence of management !! 6. Insufficient seating in Ballroom to accommodate all guests in comfort On the plus side. 1. Good entertainment 2. Bar service, although long queues sometimes. 3. Cafe prices and quality.

I am appalled. I am so thankful that this place has now been permanently closed. When I found out the news that this place had been shut down for good, I was elated. When I last went to this place, we booked a weekend stay, however, even 2 days was too much for us to handle. We first entered our room to find an old sock in the microwave. On top of that, we had a double bed and a bunk bed. The double bed was stained and the bunk bed wasn't built properly and it ended up collapsing on top of me, which ended up causing me injuries. I have tried to think past that but I am still shocked with how long this place lasted for. Never again will I ever book with Pontins. No matter how many times they may apologise for their services. I am so glad this place has shut down now as its a risk towards life. DON'T BOOK WITH PONTINS!!!

This was the worst holiday i have ever been on. I took my 3yr old daughter and family to Pontins for a few nights as a fun getaway but in result of me trying to be a nice and caring mother it turned into a... total disaster. We were there for around 2 days prior before the nightmare. My daughter woke up with lice and a ear infection. We thought she would be fine but the next morning she had a sickness bug and tonsillitis. I was furious. We have never returned to this hell hold ever again. It's disgusting. The staff are rude, the food tastes raw, the room management is absolutely diabolical!! Never take your children here!xx

We always go here and always have a great time the rooms are clean and the staff are lovely especially Ann on reception I would advise anyone to go here well done Pontins from mrs chew x x x x x x x x x x x x x x

Me and my family wanted to go for a holiday somewhere for a couple of days, so we stupidly chose Pontins. I came here with my partner and three kids, one of which included a baby. It was hell there. Where do I even begin? The staff were rude, and some looked like they hadn't slept in days. It took an hour to get our key to the chalet, and when we got in, we was disgusted. The floor was dirty and had crumbs all over it. There was mold on the ceiling, there was poo smeared on the windows and wall, and there was bird poo in the windows. The sleeping situation was awful. We went into one of the bedrooms to find that there was blood on one of the mattresses. I get that someone who had been there previously must have been on their period and bled on the mattress, or someone could have gotten injured, but is it really that hard just to change the mattres? Since there was only one bedroom, me, my partner and baby had to squeeze onto the couch while our other two kids shared a bedroom. It was a nightmare trying to sleep. For some reason, parents think it's acceptable to let their kids run around causing chaos at two in the morning. We could hear arguments, dogs barking, partying, babies crying and loud music. We even heard someone setting off fireworks! My kids were terrified. When it came to cutlery, there was only knives, so we had to go out and buy spoons and forks ourselves. The lights didn't work and would only stay on, so we had to sleep with bright light hurting our eyes the entire two days we were there. The taps for the bath didn't work so we only had cold water. There was flies EVERYWHERE. In the living room, in the bedroom, in the bathroom...The entire chalet smelled like alcohol and smoke, we actually had to use an air freshener just so we didn't have to smell it. We asked someone to come and clean the chalet, and so they did, but they must have spent about five minutes everywhere as we could barely see a difference. It was still dirty when we came back. What did they do, spray a few times and call it a day? We was so glad to leave this hellhole. Even a garbage dump is cleaner than this. Never coming back.

My name is Ben turd and I am absolutely disgusted with this place! Accommodation absolutely filthy and vile! Staff should be put down and to top it all off,my goldfish Margret dies in the swimming pool due to too much chlorine...never coming back,and my name is Ben turd.

Oh my gosh. That is literally the most disgusting place I’ve ever seen. I pray that you did not stay in that place because that place is covered in black mound and life threatening fungus. I hope you are not having health issues