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I have never in my life encountered such poor customer service. We are a group of 4 friends who booked this place for one night and dinner. One of the group has Parkinson's and so the priority in booking was to ensure ease of access and comfort for her. Extensive discussions were held on the telephone and were assured that all would be appropriate for her needs. On arrival we were greeted with a non-smiling "can I help you?" My friend said, "Yes, we're here to stay tonight"...""Well, you can't check in til 3" It went downhill from there. Far from offering 'ease of access', there was a flight of 8 steep narrow stairs, a turn, and a further 4 for my friend to negotiate. It was entirely unsuitable and mis-sold. We were compelled to book elsewhere that afternoon. Since then (four months ago) we have failed to get blood out of that stone. Utterly lacking compassion and care.

CAR PARK SCAM AND RUDE STAFF. Beware! I was charged a £100 Parking fine. I visited for Sunday lunch here last month, as a paying customer, and afterwards I received a £100 parking fine. The Barge Inn staff will not lift this fine for you, and even though it is their land, and they are in charge of the parking services and they dictate the terms of the parking arrangements, they refuse to help with waiving the fine.. I called the pub and staff were very rudeand not helpful at all. I spoke to Marina, to give feedback, and she put the phone down on me mid-call when I tried explaining why I was unhappy.