코튼우드 부티크(Cottonwood Boutique)

Hotel is totally different than it shows on pics. Couldn’t understand why a guest should pay for hotel car park. But on the hole cleanliness is wonderful and staff did everything so I’ll have a pleasant stay

나는이 호텔이 일부 리뷰 후에 어떨지 약간 의심 스럽다는 것을 인정해야합니다. 그러나 당신이 무엇을 하든지 그들의 말을 듣지 않습니다. 우리는 방 31에서 사랑스러운 7 박을 보냈습니다. 호텔은 아름답게 장식되어 있으며 직원들은 정말 도움이되고 정중했습니다. 음식은 훌륭했습니다. 그리고 나는 다시 거기에 머물 것이라고 솔직히 말할 수 있습니다. 우리 방은 바다 전망이었고 내가 전에 머물렀던 대부분의 호텔 방보다 훨씬 시원했습니다. 침대는 거대하고 너무 편안했습니다. 우리가 가진 유일한 사소한 문제는 욕실 문이 싱크대에 부딪히는 것이었고 문이 바람에 계속 불고있었습니다. 그리고 우리는 방에 4 개의 옷걸이 만있었습니다. 그러나 그것들은 큰 문제가 아니었습니다. 엘리베이터가 고장나서 여행 가방에 이상적이지 않았지만 우리는 살아남았고 계단을 올라가는 운동은 우리에게 좋았습니다! 베란다에서 멋진 바다를 바라보며 음료를 즐기며 많은 시간을 보냈습니다. 객실은 사랑스럽고 깨끗합니다. 우리 방은 크지는 않았지만 우리 둘에게는 완벽했습니다.

Absolutely appalling customer service!!! We booked this hotel as a family get away after a tough few months. We called the property direct to book a room and was advised by the call taker to book the room through *********** as this had the best rate but they would still give us a sea view room. A day after booking this hotel we had several emails from the hotel stating there was firstly no lift (which is not on their details, pictures will be provided) and then emails stating that we would not be getting our sea view and our room would be facing the car park. After my partner replied to the emails explaining our disappointment in this as we had been advised we would be getting our sea view, we had a call from a very unpleasant man called Paul. Paul stated he was cancelling the booking as there wasn’t enough staff and felt we was abusive. I stated to Paul that the emails displayed no form of abuse and was just outlining our disappointment. Paul then was pretending he could not hear me on the phone and kept saying “hello, hello I can’t hear you” even though the line was completely clear. I then asked Paul if I could speak to the manager and he told me I couldn’t and terminated the call. Nothing “boutique” about the customer service here. The hotel should be extremely disappointed with its self.

Pros - Friendly staff. Clean, well appointed room. We really enjoyed our stay. Cons - You have to pay for parking but that is usual for hotels in Bournemouth. Some bits are looking a bit tired but mostly good. We would stay again.

Original hotel loved the decor we where kindly given the middle sea view room white four poster by the lovely lady on reception absolutely loved it! Hoping to book for end of June prices seem to have rocketed on the booking sites for a sea view. Would recommend.

Rating is 3/5 as it’s a little tired round the edges, might be due to it being the end of the season. HOWEVER, the staff more than made up for it (5/5). Each member of staff we came into contact with were cheerful, hardworking and couldn’t do enough to help us. Room was clean, breakfast was delicious and we enjoyed our 2 night stay.

For the second year we returned to the Cottonwood Boutique hotel for our annual Staff Day and again we were impressed with the work ethic of the staff. A great team ensuring our day ran smoothly. Welcoming and a great setting for the Airshow. Thank you and we hope to return next year!

The place is super old and needs serious refurbishment to live up to its name. It's a bit far from the station and the town centre which I did not appreciate. It's on the top of the cliff so you could get nice views if you have a sea view room but we didn't so this was lost on us. Also, being on top of the cliff means you don't have easy access to the beach - you need to find the nearest zig zag to get down. So not a great location, except maybe the fact that it is quiet. There was a mini-rain one evening when the guest in the room above us decided to have a bath and this ended in a massive leak - it was literally raining in the corridor in front of our door, I couldn't believe our eyes. The room was underwhelming - the furniture looks fairly new but very basic particle board and laminate grade. The carpet was dirty - there is no way you can keep a carpet clean when everyone is trampling all over it every single day with shoes. This is virtually impossible! The windows are super old and hard to open/close, not very clean either. The bathroom floor is linoleum which I think I last saw in primary school some decades ago. The breakfast was horrible - for £10 a person I found it an absolute rip off! No espresso or latte, just filter coffee! Some cereals, eggs, beans, pastries, juice from concentrate - the usual. No restaurant, not sure the bar was open or not. No lift. Overall, don't be fooled by the official pictures - the place needs total refurbishment and cleaning.

Location of boutique hotel is very nice located right on the sea beach but the structure is outdated and some renovation is needed. Room is good but bathhroom is conjested. Heating radiators were not working in the room and additional blower was provided after making request. Breakfast is good with limited items. No regular restaurent is available in nearby area and we had to go in market area for dinner. TV was without any use because internet was not available, whereas free wifi was good. Overall, this hotel appears to be expensive with this price.