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After a disastrous 7 5 hour drive to the hotel yesterday the 4th of July 2025, your receptionist, Jane was a breath of fresh air. Jane was so friendly and welcoming, my mood from the drive was totally changed. Jane couldn't have been more helpful, and for the 1st time in a long time, Jane asked if she could book a table for me, which I happily excepted. I was going to go to the supermarket and get something, but Jane's pleasant attitude convinced me to eat in the restaurant, a meal I fully enjoyed, from ordering, been served and eating it. Even the chef who was helping in bar was wonderfully helpful and chatty. When I checked out this morning, I think it was Bekky was wonderful this morning. The only criticism I can give the hotel was the shower. Worked great, but it's a fixed head which makes washing soap from lower body somewhat harder as I can no longer do hand stands. All in all, the hotel was great and very quiet. Please make sure Jane is informed as she really is a credit to your staff, and after 30yrs in the hotel trade, I don't say that on a whim.

We stayed in room 17, the shower rail (where you would normally put your towel) had come off the wall and not been replaced, not the end of the world but would have been nice. The plug in the sink was stuck so the sink wouldn’t drain, reported to reception in the morning and apparently this is an ongoing problem in the that room. After my shower I went to dry my hair and the hairdryer started smoking. The room was clean, the staff were pleasant, the staff on the bar in the evening were pleasant too. Went for breakfast the next morning which is what lets this place down. We paid for a full English which was nice, but there were never any plates or cups available, one customer asked someone for some more cups and was told ‘not right now no’ The staff seem pretty low, one member of staff even told a customer she has had enough. The continental breakfast was terrible, very bare, I’d have been very disappointed if that was what I paid for. I think you need to take care of your staff more and then they will go that extra mile for the customers. Seems like a management issue to me. Usually you know what you are getting with a premier inn but this is definitely the worst I’ve stayed in to date, mainly let down by the restaurant. There is a play area there but is currently out of action, not sure if any plans to replace?

They really need to invest in some summer duvets and air con as it gets very uncomfortable sleeping at night. The room was rather dated and needed some TLC as there was rust on the radiator, towel holder and some faint mould stains on the bathroom ceiling,