Musala Hotel

Although the hotel was excellently located ,well presented and clean ,most of the staff weren’t very accommodating and quite miserable. It came across that they preferred looking after the locals rather than overseas visitors. We were on half board. Both Breakfasts and evening meals were served buffet style but ALL the food was laid out at the start of service , the equipment didn’t keep the food hot during service, resulting in lukewarm food for the majority of the service , the head waiter shuffled around with his head down only looking up when he begrudgingly offered a drink. The most annoying thing about this “4 star hotel” was it charged for both use of the pool and ski boot storage. I truly believe that under a better management this could be a little gem.

I am currently on the final day of my stay at Masula (formerly Yanakiev) Hotel and I would like to leave a huge amount of praise for the staff at this perfect hotel in Borovets. LOCATION - This is a perfect ski-on/ski-off location with convenient access to their ski school, learning slopes, button lifts and chair lifts. SERVICE - I had a couple of unforeseen circumstances which meant we had to be a fussier customer than I'd like and leave a day earlier than anticipated, but the staff were impeccable, courteous and nothing was trouble to them. The restaurant staff, bar, cleaning and reception staff made our stay comfortable and pleasant. Big thank you to Bilyana and her colleagues on reception for accommodating our requests with nothing but care & a willingness to help. FACILITIES - We used the spa/pool area which was clean, adequate and very useful after a morning's worth of skiing. We even paid for massages which were of an excellent standard. Overall, thank you Yanakiev/Masula for making our stay a positive experience ❤️👏🏽