컴포트 인 & 스위트 보이시(Comfort Inn & Suites Boise Airport)

酒店很新但是隔音很差，樓市樓下説話如同在旁邊，旁邊房間的説話清晰明瞭，太可怕了，怎麼現在美國的酒店落到這樣的境地？？！！

Pool was closed until further noticed. We chose our hotel based on pool and bed/comfort accommodations. That was disappointing for the family. Check-in assigned us the wrong room creating confusion and about 30min to figure out what happened.

I needed an overnight after a long day of delayed flights and this hotel was rated as excellent. I’m not sure how this hotel is rated so highly. I believe travelers have lowered their standards and expectations. Upon arrival I was greeted kindly by a gentleman at the front desk which was great, however he had his vape on a necklace around his neck and I found this very unprofessional. I still believe professionalism is key in the hospitality business. I entered my room and noticed a mildew/mold smell indicating a water leak. The bed and bedding were not as great as previous reviews have stated, but I was thankful for a bed as I was exhausted. In the morning I went to see the breakfast that the front desk gentleman had spoken so highly of. It was a typical “continental” breakfast you find at any other hotel, however I did find a banana and a cup of coffee. In the bathroom, the shower door didn’t close, and the grab bar and the valve were installed in the wrong place. I was able to stuff a washcloth in the back of the door which kept it closed as much as possible. This room was just dirty overall. When I talked with the front desk to let them know about the room issues the response I received was not the friendliest. I thanked them anyway and moved on. Management/Owners, please TRAIN staff. There seems to be no proper customer service or housekeeping anymore.

It’s 12:45 AM and I just want to go to sleep. It’s been quite the trip. AC compressor went out on my truck. I’m fighting a horrible ear/sinus infection, and 1 1/2hrs ago after getting out of the shower I realized that the housekeeper had inadvertently thrown away my contact lens case. I called the front desk. Outta luck. So I got dressed and drove to the only open *****tores at this hour. Rite Aid on State street /15th. Let’s also back up to yesterday when I checked in. Calvin is the name of the desk attendant. He gave me two keys to which I hopped the elevator and then walked all the way to the far end of the second floor. The keys did not work so I walked all the way back down to get them corrected. I commented to him at that moment, (when I realized that it still had not been cleaned up) that there was a broken glass makeup bottle on the concrete directly in front of the main entrance doors that had been there since i initially arrived. He acted oblivious and said that he would get it cleaned up. I went back up to my room, got settled and then needed to go back to my loaner vehicle once more. The glass bottle is still there. I then walked back into the lobby, went to the desk and asked him if I could borrow a dustpan and a broom. He clearly had no clue why I was asking for one because he found it and handed it to me while he watched me sweep the mess up. Embarrassed, he said, “I can do that” to which I said “you’re right you could, but you didn’t” Runningoutofletters

Need to clean the box spring cover on occassion

Heat did not work in the room. The rest of the hotel was fine, just not my room. Clean with nice staff otherwise.

There was a trailer and truck out front that was questionable but everything else was 5 stars!