W 보고타

大堂不是很氣派，但是服務水準很好，會噓寒問暖。我的房間在高層，能看見波哥大的美景，據説是波哥大比較高檔的酒店，可以一住。

酒店本身硬件完全沒問題，符合w一慣氣質，房間很大，早餐也不錯，健身房也很大，設施都很齊全，沒想到退房的時候卻搞出來一堆事情，説什麼吃早餐可以不用付税錢，不吃早餐就需要付税錢，而且，他們説的這個税錢還要60美金一晚，入住的時候沒有人跟我們説過這個問題，在前台搞了一個多小時也沒解決問題，感覺是個黑店，第一次住酒店被人在退房的時候收什麼税錢

From US here. The brunch that goes with the suites is literally 12/10. So many fresh options for healthy eaters. Room service is great & they made accommodations for us outside our hours for our dry cleaning when there was a crazy rain one night.

Time for a refresh I’ve stayed here 4-5 times over the years. The staff remains excellent, but the lobby, hallways and rooms could use a refresh. Black carpet in hallways has bleach spots. Sheer white curtains in room aren’t so white anymore - stained and snagged. Some of gold drapes were falling off tracks. Fabric worn off the corner of the bedframe - I cut my leg on exposed wooden frame. White furniture is scraped and stained. Offwhite floor tiles have bleach spots. Too much clutter on the furniture in the room - cocktail shaker, ice bucket, mini bar, signage. Sensor caused closet to light to flicker on and off all night. Someone did come to address all the problems within a short time, but still… We received a complimentary “upgrade” to a king suite, but it was actually smaller than the wonderful king. The “suite” is not really a suite but rather a wonderful king with a column splitting the room into separate spaces. The column actually takes space away from the room. Hotel has free hot water in the lobby, but when I went to get hot water from the lobby at 3:30am, there was none. I asked at the front desk and was told they could bring some to my room. A few minutes later, someone showed up with a carafe of hot water, tea bags, and sugar - AND a room service charge for me to sign! I was expecting a free cup on hot water - not room service. Not possible to reserve room for 2 with breakfast for 2. Hotel only has option to include 1 breakfast at time of reservation.

We celebrated my wife birthday We stayed here again this time to have a birthday party here. Amazing staff anf exceptional service..Everytime we stay we enjoy the breakfast. We enjoy the music and the safety of the Santa Barbara area has to offer.I have condo here and home in lamesa cundinamarca. It is nice to have paties decorated and food and drinks .

Manager was passive aggressive and condescending. Everyone else was great! Especially, Brenda and Tatiana.