Y 브랜웬

I arrived at the hotel early evening, it was in complete darkness, no lights on anywhere, not even the car park. It looked closed/shut down. A man opened the front door with just the reception light on, he struggled to speak English, I could barely understand him. He told me the hotel was closed and just I would be staying alone at the hotel with only him, which as a solo female traveller I was very uncomfortable and felt very venerable with this situation. He did not understand why the booking had been taken, even if it was last minute. There was no heating or hot water. When he showed me the room (not the one I had booked), it was much smaller, there were a couple of heaters. I asked if the hotel lights would be turned on to be told only the stairs lights would come on if I walked through, not that I would be walking through the hotel or car park in darkness on my own! I told the man I was very uncomfortable with this situation and requested a refund, he said he understood why I would feel uncomfortable but could not offer a refund. I have tried contacting the hotel to request a refund, I am still waiting for a response.

Perfect spot for us! We planned a last minute trip to walk Snowden over the long weekend and found Branwen hotel online. The owner was really lovely and very accommodating. He also had great local knowledge and made some useful suggestions when planning our trip over Snowden and of other things to do in the area. The bar was stocked full of delicious Gin and we enjoyed the fully Wlesh breakfast each morning. Rooms were perfect, clean and comfortable. We’d visit again and definitely recommend!