비타우타스 미네랄 스파

TRAGEDY. First, we were given probably the smallest room in the entire hotel. We thought, well, we won’t be spending much time in it, so it’s not a big deal. But we had no idea that the bed would be only 140 cm wide for two people. The pillows were old, worn out, and small. The sound insulation was nonexistent – we could constantly hear someone walking above us. In the morning, kids were running and screaming in the corridor, and no one was stopping them. The shower in the room was a disaster – when you turned on the water, it squeaked and sprayed in all directions, as if it was taking its last breath. The dispensers for shower gel and shampoo were broken. The carpet was in terrible condition. The spa area had a pool with two swimming lanes, one overcrowded jacuzzi, and another small pool that was empty because the water was cold. On the first day, out of four saunas, one was out of order. The spa area was far too small for the number of guests – it was impossible to relax, with kids screaming like wild animals and jumping into the pool onto people’s heads. I didn’t even see a lifeguard or any staff member supervising to keep the kids in check. The only good thing about this hotel was the breakfast. But since we couldn’t get a good night’s sleep or relax, we decided not to stay for the second night and went home instead. At the reception, the staff member only asked if we were leaving because of their service. We explained that it wasn’t the staff’s fault but rather the hotel itself, where the price-to-quality ratio was completely unreasonable. The receptionist didn’t even ask what went wrong or try to fix anything—she just said, “You had a voucher, so you still need to pay extra.” It’s strange when no effort is made to understand the issues or improve the experience. The total cost of the stay was €330, which is a lot, especially considering there are many much better places available for less. We will never return and definitely wouldn’t recommend it to anyone.

We were looking forward to our stay at this hotel, and it didn’t disappoint. The rooms ticked all the boxes, comfy bed, clean, nice bathroom and most important of all, quiet! The spa itself was great, it had three different saunas, one had a wall made of Himalayan salt that was backlit. The steam room was big, and there were two pools there and a large jacuzzi. Plenty of showers that were really cold to cool off between sauna sessions. Evening meal was very good and breakfast was something else, loads of choice and it was all very good.