My husband and I travelled from Australia to see the last ever live concert of Ozzy Osborn and Black Sabbath. After a long journey, we were greated by Jade at reception and she immediatly put a smile on our face. She is the most lovely and welcoming person, the hotel is so lucky to have her! We saw her interacting with other guests with the same respect and warmness she did with us. We had breakfast at the hotel each morning, and whilst it was extremely busy, Di worked so hard to make sure everyone was welcomed in, seated, food ordered, buffet topped up and tables cleared, all while taking the time to chat and make each guest feel special and ask about their day. She truly did an amazing job keeping the breakfast service afloat. Of course, the cooked (vegetarian!) breakfast was lovely, thank you to Millie in the Kitchen!
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