스파크 바이 힐튼 버밍햄 콜로네이드

We traveled here with a group or we never would have stayed here to start with. We were told that it was “completely new and renovated.” Based on the reviews I was ready to bail but thought we would give it a fair chance. We should have bailed. While the room itself was actually fine and “new”…the bathroom was not. It was gross. The walls were covered in questionable substances, the toilet paper holder was hanging on by a thread and there was a thick layer of grime along the baseboards. The one issue with our actual room was that one of the bedspreads was covered in something questionable (they did replace this upon request). The gym was closed, the washing machine and ice machine was broken and the lobby had a constant smell of a heavily perfumed substance. They say they will service your room every other day but this did not happen without requesting it. Trash cans were not emptied, towels were not replaced unless you asked for it. Several of the people we stayed with moved rooms not once but multiple times because of issues. We would have moved hotels but again, we were there with a group and decided to stick it out. The one “pro” was that the staff was very friendly and helpful. These issues were not their fault and they did try to help. Stay elsewhere!!!! Hilton should be ashamed their name is associated with this place.

This hotel was the worst. When I first checked in we were given a room with a dirty tub with visible red looking dirt. The front desk clerk appearance was disheveled and unprofessional . Although, she changed the room However, the second room the interior security lock had been removed. There were no face towels or shower gel in bathroom. The serving area for breakfast had a ceiling leak with a yellow mop bucket in the middle of the serving area. Of course, we lost our appetite after witnessing such unsanitary conditions.

This hotel is garage! We were traveling with a team for a soccer tournament. It was stay to play tournament so you had to pick a hotel off the list a book thru a certain travel agent. Picking the Sonesta select was the wrong decision, everything about this hotel is disappointing. There is remolding going on but I think it is just an excuse to be disgusting. Their a body fluids all over the box springs. At least hide them with a bed skirt. Usually I read reviews and make a decision based on those. I didn’t in this case I just picked a hotel off the list. If you are reading this. Trust the reviews. They are correct. I would never stay there again and would never recommend to anyone.

Price was right, hotel is nice, but I wouldn’t go more than one or two nights. I was originally told by the front desk that we couldn’t check in after 12am, they were accommodating to us when I called to let them know we would be arriving later than 12. It appeared though that the desk is open 24hrs. Beds and pillows were comfortable, but a little soft for my taste. The building is definitely older and under renovation so a lot of that will hopefully be addressed in the renovation. The front desk staff was very friendly and the hotel was overall decent. I would accept it again in a pinch.

Staff was very nice. Bed was comfy. In general, hotel is worn out. Needs updating. Carpets and furniture old and smelly. Loud rattling A/C. Small patio on 4th floor very dirty and several insect hives.

We booked this hotel because it was pet friendly and we were traveling with a dog and the ratings online were good. I called after I booked and spoke with the front desk and explained that I was traveling with family and if possible to have adjoining rooms. I provided both confirmation numbers and was told that we were booked in those spaces. We arrived around 8:30pm and upon check in, I was told that not only did we not have the requested rooms but one of them is not ready and still being cleaned. I mentioned that I called and there should be a note and the agent working the desk was super overwhelmed and flustered and blaming everything on the system she could barely form a sentence to explain anything. She managed to get us on the same floor a couple rooms down from each other, although annoyed it was fine. They were still cleaning rooms on the floor, dirty linen in the hall, carpet was in desperate need of a vacuum. My sons room was ok, mine had a small mini fridge sitting on top of the desk that rattled and made noise (room 427), the rooms were clean but I didn’t do a deep dive into how clean, we were too tired. The facility is dirty, trash overflowing in the outside parking lot, cloudy pool, the gym had a an out of order sign on the door, the only working ice machine was on level 4, and the water dispenser in the gym needed maintenance, 1st floor bathroom didn’t have towels. None of the outer doors that required key card entry were locked, anyone was able to use the doors, I didn’t feel unsafe but that is very unsafe to allow that kind of access and should be addressed. We didn’t get a final bill when we checked out, we were told that it can be requested through the app. We were passing through but I wouldn’t stay or recommend staying there to anyone. It was the lack of hospitality and the care of the facility for me.