Resort Hadera by Jacob Hotels

We stayed for one night at Jacob’s Resort Hadera for a family wedding. We had booked several suites with beautiful sea views — the location is indeed perfect, though it’s worth noting the hotel does not offer parking. Unfortunately, the experience in my room was extremely disappointing. Upon arrival to my suite (which was highly priced), I went to wash my hands and discovered the towel was full of stains. Soon after, I noticed women’s hair on the couch near the bed. I immediately informed the staff, and while they promised to clean, nothing was done even after two hours. The only action taken was providing me with two new towels, while the rest of the room remained unclean. One hour before the wedding, instead of preparing, I found myself speaking to the hotel manager Jackline and the reservations employee Anton. I showed them photos I had taken of the room, but their response was unhelpful. I requested a different room, but was told I could simply leave without reimbursement. To my surprise, I was even accused of being a “liar,” despite presenting clear evidence. In the end, nothing was done. Before the event, I had to clean the room myself, including removing more hair left behind. The next morning at breakfast, I refused to eat and checked out immediately. For such a high price point, I expected at least basic cleanliness and professional treatment. Sadly, both were lacking.

Service was terrible. Food was completely unacceptable. Cleanings was horrible. They have to do a lot of work in this hotel in order to get out of out of the country tourist most hotels in israel are amazing. The view and location is beautiful just the wrong people managing this hotel. My opinion have to do complete overall.