인드라 마야 풀 빌라스

Nice staffs with excellent service.

Everything was great but please learn to delivery "no" message to your customer instead of stalling tactic. We requested for early checkin as the ferry disembarked at close to 12pm. The concierge told us it was subjected to availability. They will try to clean up room quickly. We waited close to 3hrs, 15mins before official check in time to get the room. But we noticed neighboring units were empty.. and due to low occupancy, the breakfast was ala-carte instead of buffet.

Amazing hotel and service! Definitely will visit again!

Kids club, massage, food, friendly staff are reasons we came back to Bintan Nirwana Gardens again. Private pool at Indra maya villas is a day and night treat for kids.

Originally I booked the unit with sea view at Indra Maya Villa but there are steps to reach the villa. But with a wheelchair-bound elderly, we had to cancel and booked KWA Villa directly from the Resort. KWA villa seems to be the only one with direct access without steps. KWA Villa has beautiful layout especially the private pool and sea view. Also have a personal buggy provided. Also a nice pavilion - perfect for quiet time. The outdoor sofa should have proper shelter. When the rain came, the sofa was all soaked wet. Insufficient lighting within the living/dining room. Estate maintenance is poor. Lots of mosquitoes. The Resort doesn't provide insecticide. On Sunday morning, we are deprived of water supply in the Villa because the pipe burst outside the Villa. So we could not swim because we could not use the bathrooms. Housekeeping is generally ok. Even beach towels. Kitchen has utensils & crockery but the bowls, knife and ladle missing. The staff especially Ahmad who drive the buggies and vans are attentive and dedicated. Ahmad pushed my mother's wheelchair to/fro road/villa through the rain and was drenched despite the umbrella. The breakfast food selection limited. With limited guests, the buffet became a ordering system. We had to order from the system.

Very average resort, the Indra Maya pool villas are in need of an upgrade, furniture is quite dated, with chairs stained, damp smell in the rooms etc. Within Nirwana Gardens itself the bowling alley is defunct, run-down and delapitated. Slates falling off the roof.