선더버드 리조트 리살

個人不太喜歡，有點偏熱帶風格，不是很現代化，酒店外邊的路很不好走，不是平整的，但位置距離海灘很近，步行7分鐘就能到了

Beautiful hotel in Rizal. Clean and friendly staff. Breakfast gets delivered to your door. The hot water is extremely hot. The resort has a beautiful view.

Rooms in new wing are more modern. Very good shower and water pressure with easy to calibrate hot-n-cold system. We stayed in a Family Room with huge space and big bathroom. We had 2 double beds (not 1 queen and double as advertised) but they were very comfortable with soft beddings and pillows of good support. Our balcony was furnished with a pair of chairs and table but I heard not all rooms had them. Room was equipped with smart TV and Cignal cable although setting it up is complicated. WiFi is good. And resort staff are responsive and rectify issues within 15mins or less. Closet also already had extra pillows and adequate wooden hangers for clothes. The swimming pool in the new wing is BIG with a smaller kiddie pool at the end. There are ample cabanas and tables and showers are conveniently located on either end of the deck. Lifeguard and other staff are attentive. AREAS FOR IMPROVEMENT: Room towels are already GRAYISH and they don't equip rooms with hand towels. I had to requestfor them and the ones they provided were BADLY IN NEED OF REPLACEMENT.. Also not enough towel racks and hanging pegs in the toilet. Shower shelf looked as if it was about to fall off. There are no handrails in shower stall and near toilet seat for better accessibility. Toilet paper is only 1 ply (note room price is Php8000 A NIGHT). Our room was spacious but furnishings were sparse. For such a big room, an extra bench and desk chair would've been nice. Also the room key slot no longer works to automatically switch off room electricity so we had to switch lamps, TV, etc off 1 by 1. Also no centralised switches near the beds for easier access before sleeping. No room slippers or bathrobes provided. Swimming pool already shows signs of algae and foot ladder steps are too small to hold adult feet wc means you have no choice but to exit using the steps at the near end of the pool. Food is also quite expensive for ordinary fare although tasty. If you order from the pool, food takes a longer time to come as there are 2 different restaurants serving the resort. The impression we got is that management seems to have decided to go budget on some items (toilet paper, pool maintenance, room furnishings, towels) while investing in others (shower pressure, beddings, etc), leading to an INCONSISTENT EXPERIENCE in the overall stay of guests.

A) they charge you if you have food delivered at the front desk to be delivered to your room. B) breakfast hot buffet is cold C) room has no table for coffee or snacks D) no hand towels provided E) no rack for hand towels F) hair blower not working properly

Terrible experience is too understatement here. Check in is 2pm we waited for four hours and the room is still not yet available. Waiting hall, walang aircon or electricfan man lang, walang tubig, dugyot yung nga staffs tsaka yung place tsaka mga bastos at bobo yung staffs, di marunong sumagot ng maayos. Wag na wag kayong pupunta dito siguradong mag sisisi kayo.

The place is beautiful, however: 1. These mess outside our room were not ours, these mess were already here when we checked in (around 3:30pm) so i thought maybe the staff didn’t cleared it up yet. We took a dip in their pool and also had our dinner but when we went back around 8pm and these mess were still here so i called the front desk to report and said they will clear it up. The next day when i woke up and went out of room around 6am, these were still there untouched. What a sight. 2. Only one pool was open, the other pool near olives resto still closed, we went here last feb 2021 so this was our 2nd time here and the last time we went here only one pool can be used. So i think they have not opened the other pool since then. The closed pool still have water in it full of tadpoles. 3. Upon checking in, we were told of the policies. Front desk told us that we cannot park inside near the villas we need to park at their designated parking areas which is a few hundred walk away and we did not mind since it’s their policy. But when we went to our designated villa we saw so many vehicles were parked inside. We asked the guard if we can also park inside since there were vehicles that were parked when they say it’s not allowed, the guard just told me that they have already reported it to the management since there were also other guests complaining but the management did not do anything about it. Disappointing coz they dont stick with their rules/policies. 4. Garden of tulips already gone. 5. The play ground was not maintained, see saw already broken. Grass unkempt.