힐튼 가든 인 빌링스(Hilton Garden Inn Billings)

After the stay I replied to the hotel's text, to let them know that we were disappointed that there was no shampoo or conditioner in the room and that we would have let them know except that we arrived late and left early. The hotel's response was "if you would have let us know we could have brought you some right away." No apology. No "we'll do better next time." Beyond that the room is comfortable enough but starting to show its age.

The room service app didn’t work so you had to go downstairs look at the menu then go back upstairs to call for room service. The Beds are hard as bricks; I say that having been an Infantry man who has slept on bricks. You can hear a lot of noise from the hallway and surrounding rooms. The front end looks flashy and luxurious, but that’s where the quality ends.

Seth at the front was very gracious and check to see if we needed anything and then walked out in the cold with us to point us in the right direct for the restaurant we were looking for. Very kind man

The buffet breakfast was mediocre for the price. Coffee weak, but fresh fruit was good.

Thank you for the amazing service and cleanliness and comfort of the stay.

Staff were friendly and attentive during every interaction! Room was clean and comfortable. The only thing that didn’t quite work was the microwave, the tray/plate wouldn’t turn properly while it was cooking. Still worked well enough to use!

I thought this was downtown but it was in a very congested fast food area with no place to walk, no scenery, no free breakfast

Alex was amazing in his customer service, worked with us on the night of our arrival due to unforeseen circumstances. Appreciated him so much

My stay overall was pleasant for the purposes of my trip. The staff were friendly and tuned in to their guests. My only complaint is the breakfast, which was bland, with few options. Ordered eggs benedict, and it came out with ham draped over the top.