이리아르테 하우레히아

The hotel is beautiful, full of character The location is a bit remote, however the drive was worth it  The Michelin restaurant in the hotel is incredible  Don’t expect much amenity in the room , just basic compared to other 5 stars hotel chain

Precioso hotel. Ubicación y buen trato. El desayuno es muy completo.

It’s lovely but in the middle of nowhere The hotel is lovely. However, the location is extremely remote — it is not “minutes from everything” as they describe on their website. There is no car service or restaurants, or humans near by. There is literally nothing close to it — so not recommended for solo travelers & you definitely should not go without a car! To get anywhere costs at least €70++. The dining on property is limited — in lieu of the extravagant tasting menu at the Michelin rated restaurant which I’m sure is great, the only option to eat dinner was room service. Despite having another bistro on site, it apparently was only for aesthetics. The room was beautiful & comfortable. Somehow I ended up waking with bug bites in the morning all over my arms — which is hard to say came from the room but since that’s where I was for the day & night, because I had no where to roam — one can only assume. The staff was nice & if you want complete peace & quiet, this is the place for you!

Staff at front desk was very rude and not helpful

A lousy experience the place is nice but there’s nothing to do here. It’s a lot better to stay in San Sebastian. The person is very rude especially Reception. I will never return here. Don’t waste your time and your money. They don’t care about you at all. The worst customer service ever, and there’s nothing to eat around here

Getting to the hotel is to say the least interesting, a narrow and winding road leads you eventually to a delightful building which has obviously been lovingly restored by its owners, let’s start with the initial impression there is no friendly greeting by reception merely the formalities of documentation and exchange of credit card details, our room was consistent of what you would expect of an updated old Spanish residence, clean, tidy and with a modern if compact bathroom. I never like being negative but the place lacks even a modicum of ambiance, there is no feeling of warmth or hospitality, the bar area is cold and uninviting, we ate in the Bistro so can’t comment on the Michelin starred main Restaurant but the Bistro is again uninspired and lacks any sort of ambience mainly due to the appalling lighting, architecturally a delightful room but with lighting more appropriate for an airport lounge and absolutely zero ambiance, the staff strutt around with their earpieces more like bouncers than waiting staff and despite being pretty much full it was a place of silent whispers. It could be so much more but failed to impress.