로크 세븐 비아리츠

The hotel is situated in a great location but clearly a lot of improvement is needed. Our (standard) room was very very small and quite basic although the bathroom was a decent size with a good shower. Towels were thin, rough and felt very cheap. The decor in the room made us feel as if we had gone back to the 1990s, very old-fashioned and the room is clearly in need of a complete refurbishment. The bed was large but the pillows were tiny and very cheap fibre-filled ones. The bedroom was carpeted (!!) which we never expected and there was an odour of stale cigarettes about it. The terrace bar was crowded and full of children running around, not the hotels fault but it didn’t help the ambiance at all. There was no table service you had to queue at the bar to get drinks and there were no menus. The bar staff appeared bored and disinterested. We didn’t eat in the restaurant as at 19h30 it was deserted and again the decor made it look more like an Ibis breakfast room than a restaurant for dinner. We read the reviews and decided to skip breakfast as for 14 euros we had been told it wasn’t worth it. There are some great cafés in the town that serve really good breakfasts, they are probably a better option. In short the hotel has clearly been neglected for years, it needs major investment to bring it up to the standard people expect in 2024.

I can see why this place has mixed reviews. We called in here five or six times, in a week. We were on the beach for four days during our trip, so it was the perfect location for cocktails, or a glass of wine. Most of the time, we had good service. We sometimes stayed for another drink, because it was so pleasant to sit and relax. On two occasions, though, towards the end of our week, we strolled in and asked if the terrace bar were open. "NO!" [Well, OK, we only asked..................] I ventured to inquire: will it be open later, this evening? Before I'd finished my question - "NO!" We're the first to understand that a long, busy season can exhaust staff. But we had been very good customers for most of the week - and were made to feel like a nuisance towards the end. Location, and a great view of the sea isn't everything.

Hôtel de qualité avec une vue superbe sur la petite plage de Biarritz. La chambre était propre, bien décorée et malgré le monde en terrasse, très bien insonorisée . La literie est très confortable. Et l'accueil très sympathique ! Il nous a juste manqué le petit plateau bouilloire pour se faire un thé ou un café avant de descendre au petit-déjeuner .

Emplacement exceptionnel, vue magnifique et très bien situé par rapport aux plages et restaurants. L'hôtel avec un fort potentiel mériterait un léger rafraîchissement. Accueil très aimable. Gros bémol : un bruit insensé le (vendredi) soir avec des personnes alcoolisées et vociférant sous les fenêtres en profitant du bar restaurant du rez-de-chaussée de l'hôtel. Odeur de cigarette jusque dans les chambres (2e étage) et les couloirs.

Emplacement au top, terrasse face à l’océan. Service rapide, agréable, personnel professionnel . Plats très bons avec des Produits locaux. Très Bonne adresse, nous la recommandons ! Nous avons passé un excellent moment dans cet établissement

À notre arrivée la chambre nous sommes montés dans la chambre et surprise la chambre n était pas faite.L erreur a vite été été réparer. Très belle vue sur l océan.L hôtel est très propre et très bien situé ( aquarium,rocher de la vierge et ville).Le personnel très serviables.