루파콧 리조트

따뜻한 환대와 친절한 직원.. 17개월 된 딸아이가 저녁과 아침 식사를 제공해준 샤시 씨를 매우 좋아했습니다. 그녀께 진심으로 감사드립니다. 전망은 천국 같았습니다.. 친절한 조언: 산에 있는 몇몇 객실은 MAP으로 예약하세요.

최악의 서비스... 다시는 안 갈 거예요! 이 호텔(루파콧 리조트)에서 정말 최악의 경험을 했습니다. 홀에 갔는데 저녁 식사 음식이 하나도 남아 있지 않았습니다. 리조트 경영진은 코츠머스(Cotsmurs)에서 먹을 음식과 직원들이 부족한 예약 때문에 만원을 다투었습니다. 게다가 다른 투숙객들도 리조트 서비스에 대해 불만을 토로했습니다. 최고의 서비스를 받지 못한 최악의 경험이었기에 다시는 그곳에 가지 않을 겁니다!!!!

We stay 1 night 2 days and the resort has lovely atmosphere. Mountain view from the resort is just mesmerizing. Food was delicious. Entire staff members are awesome specially Bishal. He was very talented, understanding, prompt in services, polite, humble, smiling, cheerful, friendly, co-operative and efficient.

I ordered romance package for one day and am very satisfied with the services esp the foods. The view were awesome and cycling was fun

Amazing place and tasty foods do visit and enjoy view with delicious food And staffs are so humble with good manners Amazing place and tasty foods do visit and enjoy view with delicious food And staffs are so humble with good manners. It's my first experience and it's amazing.

We visited this resort a few years ago. The location, hotel environment, and shuttle service were quite good. However, both back then and even today, the hotel continues to respond to guest complaints with the same copy-paste replies. It seems they are more focused on posting ready-made, scripted responses rather than investing time in improving themselves and their services. If there had truly been any improvement in service, why are the same complaints still appearing even after all these years? The management needs to implement improvements not just in words but in action. No matter how much they advertise, if guests are not happy with the service, then what’s the point? In terms of hospitality, the hotel is far behind. You can sense that the moment you walk in. We stayed at the hotel for two nights. On the second day, we had a hot air balloon ride scheduled and had to leave early in the morning. After the activity, we were supposed to return and stay at the same hotel again, as we had already made a booking. However, the security guard at the hotel gate didn’t allow us to go out. The reason? They thought we might be guests trying to escape without paying! 😂 The hotel had already taken an advance payment for the booking. Such low-level behavior was unnecessary, but perhaps that’s the limit of their mindset and professionalism. We were delayed by 30 minutes before finally being allowed to leave the hotel. The hotel menu is extremely overpriced. Considering the quantity and quality of the food, it doesn’t feel justified from any angle. Copy-pasting generic responses will not save the hotel’s reputation or help it grow in the long run. Since it’s a service-based business, the focus should be on applying guest feedback into real improvements — not on scripted replies and lack of genuine change. Thank you.