베를린 Siemensbahnbrücke 근처 호텔

Hotel Villa Kastania, Berlin은 일반적으로 좋은 호텔이지만 리셉션 직원 중 한 사람의 무례한 행동으로 인해 추천할 수 없습니다. 이런 행동은 분위기를 망치고 짧은 체류(1박)의 기분을 망쳤습니다. 이 남자(젊고 프랑스식 수염을 기른)는 내가 거기에 도착한 순간부터 별로 정중하지도 않고 서비스를 잘해주지도 않았습니다. 호텔 로비에 앉아서 노트북을 들고 일할 수 있는 곳이 없다는 사실을 깨달은 후, 저는 식당에서 그렇게 해달라고 요청했습니다(내 방은 아직 준비되지 않았습니다). 그는 승인했지만 ”호텔은 예약이 꽉 차 있고 사람들이 아침 식사를 하러 오기 때문에” 일반 테이블 옆보다는 커피 테이블 옆에 앉아야 한다고 말했습니다. 낮은 커피 테이블 옆에서는 일을 할 수 없기 때문에 사람들이 동시에 아침 식사를 하러 오는 일은 없다고 설명하면서 일반 커피 테이블에 앉으라고 요청했습니다. 그는 그것을 좋아하지 않았지만 (그리고 그의 말투를 표현했습니다) 나는 그랬습니다. 식당은 아침 내내 거의 완전히 비어있었습니다! 그러나 그의 정말 심각한 행동은 조금 후에 일어났습니다. 나는 밖에 나가서 커피를 마시러 나갔고, (빈) 식당의 친절하고 정중한 웨이터에게 노트북은 따로 보관하고 충전기와 마우스는 테이블 위에 놓아두겠다고 말했습니다. 왜냐하면 곧 다시 그곳에서 일할 것이기 때문입니다. 그는 승인했습니다. 내가 돌아왔을 때 리셉션 직원은 정말 무례하고 무례하고 부적절한 방식으로 나에게 말하기 시작했고, 거의 소리를 지르며 내 물건을 ”레스토랑에” 남겨두면 안 된다고 소리쳤습니다. 나는 잠시 간다고 해서 떠났다고 설명했지만 그는 마치 첫 손님으로서 여기에 물건을 놔두는 것에 대한 호텔의 규정을 알고 있는 것처럼 계속해서 내가 잘못된 방식으로 행동했다고 비난했습니다. 내가 웨이터에게 이 사실을 알렸다고 말했을 때에도 그는 진정하지 않았습니다. 그는 내가 그에게 화를 냈을 때야 진정했고, 그에게 돈을 지불하는 고객에게 그런 말을 할 자격이 없으며 고객이 자신이 만든 임의의 규칙을 알 것이라고 기대할 수 없으며 누군가가 알더라도 고객이 알 것이라고 말했습니다. 뭔가 잘못된 것입니다. 특히 당신의 직업이 그에게 봉사할 때 그것을 지적하는 멋지고 예의바른 방법이 있습니다. 돈을 지불하는 고객은 분명히 자신의 직업을 좋아하지 않고 서비스의 의미를 모르고 고객에 대한 인내심이 없는 호텔 직원으로부터 질책을 받는 어린 아이처럼 취급되어서는 안 됩니다. 나는 내가 머물렀던 어떤 호텔에서도 이런 행동을 본 적이 없습니다. 이렇게 격렬하게 그에게 말을 건네고 나서야 그는 나에게 더 정중하게 행동하기 시작했지만 결코 사과하지 않았습니다. 체크아웃하는 동안 그가 모든 것이 괜찮은지 물었을 때 나는 ”예, 어제 행동 외에는”이라고 대답했습니다. 그는 사과하지 않았습니다. 따라서 베를린의 Hotel Villa Kastania에 머무르는 것을 권장하지 않습니다. 고객을 대하는 방법을 전혀 모르는 이런 사람을 고용하는 곳은 좋은 선택이 아닙니다.

위치와 호텔 자체는 훌륭합니다. 다음에 여기에 머무를 것입니다. 강조하고 싶은 두 가지 점이있었습니다. 먼저 내가 얻은 첫 번째 방에 작은 문제가있었습니다. 지적하자마자 새 방을 즉시 얻었습니다. 문제를 해결하는 매우 건설적인 방법. 나는 그것을 고맙게 생각한다. 둘째, 직원의 태도, 그들은 도움이되고 당신이 요구하는 모든 것을 설명합니다.

This hotel has had a revamp and is now called the Art Hotel, Park Plaza. There is another Park Plaza nearby…..we ended up there first! So don’t get confused!! Once you find this hotel….we arrived on the day of a national strike… it’s fab. Ignore the journey planner…. This hotel is a less than 10 min walk from the western end of the U1 line. The room we had was on 5th floor on a quite busy street, but it was so quiet we didn’t realise it until we looked out of the window the following morning. The bed and pillows were so comfortable, a great night sleep was had by us both. Shower was a big rainfall type with a smaller head shower head option if you wanted. Complimentary Elemis shower gel, hand wash, as well as body lotion. Breakfast was worth every penny as part of your B&B option. Otherwise it’s €18 for a full option or €5 for coffee and a croissant in the bar. Breakfast was fresh, pastries, cheese, meats, toast, mushrooms, sausage, bacon, pancakes, cereals, yoghurts; you could make your own fresh juice from fresh veggies & fruits. Coffee was excellent (I was told)…. I took my own teabags as I am very fussy, and made great tea. There is a spectacular hot water urn……that is very ornate and was awesome. Staff were multilingual and very helpful. Nothing was too much trouble and they were very insightful about the local area, and the available public transport options. I would highly recommend this hotel which has pop art throughout. We are planning to head back to visit Berlin again and we will most certainly stay here again.

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

이 호텔에서 5 박 숙박을 마쳤으며 훌륭한 경험을했습니다. 직원들은 주변 지역과 베를린에 대해 매우 잘 알고 있습니다. 내 방은 훌륭했고 아침 식사는 훌륭했습니다. 이그제큐티브 라운지는 잘 갖추어져 있었고 직원들은 도움이되었습니다. 다음 방문을 위해이 중앙에 위치한 호텔을 적극 추천합니다.

Although the location and price for this hotel is great, the rooms themselves were disappointing. When entering the room for our first night I was immediately concerned about the room, with some wall fittings falling off, what seemed to be a lack of smoke alarm, one small bedside lamp and a tv relatively small and far from the bed along with only one alternative chair. Despite these shortcomings the room is quite spacious and beds relatively fine, with somewhat good soundproofing on the windows to stop the noise of the busy streets. Although these negatives would have been outweighed by the positives, we also had no room cleaning our entire 6 night stay which was highly disappointing. We would be awakened by the cleaners relatively early in the morning however usually we slept through this first attempt to clean. Most hotels would assume someone is asleep and come back and clean after they have gone about their day however this did not occur for our entire trip duration. To make matters worse we had no toilet roll replacements and had to source our own. In addition, on our 5th night they did Infact enter our room, they did Not take our overflowing bin, towels from the specified pick up area, change our sheets or make our beds or clean any portion of the room as expected of them. All they did was give us toilet roll. Very disappointing considering the ideal location for the hotel and the price.(although much cheaper than anywhere else in the area so some disappointment to be expected)

나는 사랑스러운 딸과 함께 일주일 중반 휴가를 위해이 호텔에 갔다. UBER로 호텔에 도착하는 데 약 10 유로가 걸렸습니다. 체크인은 매끄럽고 책상 뒤에있는 노인은 지나치게 친절하지는 않았지만 다소 효율적이었습니다. 우리는 관광 세를 지불하고 우리 방에 방 열쇠를 하나 얻었습니다. 우리는 밤에 약 80 유로를 온라인으로 지불했고, 우리는 뒤에 3 개의 침대가있는 방을 얻었다. 방은 깨끗하고 간단했습니다. 큰 스크린 TV가있는 책상, 화장실과 세면대가있는 샤워 실. 샤워는 괜찮 았지만 샤워 커튼을 좋아하지 않았습니다. 또한 물은 약 5 분 동안 따뜻할 것이지만 우리를 귀찮게하지 않았습니다. 새로운 린넨과 수건으로 매일 청소하십시오. 아침에는 아침 식사를 할 수 있지만 비용을 지불해야합니다. 우리는 그것을 사용하지 않았습니다. 호텔은 Kurfurstenstrasse와 Dam 근처의 베를린 한가운데 편리하게 위치해 있습니다. U-Bahn 및 버스 근처.

The hostel is located right next to the U-bahn station and not far from Alexanderplatz, the location itself is very convenient, in a vibrant area with a lot of places to eat. The staff were nice, and there were a lot of activities where I managed to meet some cool people from all over the world. The toilets and bathrooms were fairly clean and well-maintained. On the downside, the room for 6 people was quite small and it was really hot in there when all 6 or even 5 were present. But if you opened the window, it just became super loud and even less possible to sleep — the room had its windows right above a rather busy street, and even at night there was constant car noise, honking, trams passing and so on. You could hear it VERY loudly from the 2nd floor. So despite having a comfy bed, I can’t say I have had a good sleep any of the nights I stayed there. When you check in they also give you a voucher for a free beer in their own basement brewery. That was cool, but the sample glass is SO small, like 100ml? I expected it to be a full size drink to be honest:) Still, the brewery is really nice.

This hotel lived up to my expectations. It was well located, spotless, the breakfast was excellent and the atmosphere healthy and positive. I must thank the Young lady on reception, the morning of my departure, Sunday morning, 21st May, who went to great lengths to help me get the right bus to the airport, and then the correct platform for the last bit of the journey. Her instructions were faultless. The bar, late night, was busy and the service, fast and friendly.

모든 곳으로의 교통이 매우 편리합니다. Alexanderplatz는 U2, U5, Mollstraße는 M5, M8을 타고 도보 거리에 Hackescher Markt에 갈 수 있으며 근처에 많은 레스토랑이 있습니다. 호텔의 조식 뷔페는 나쁘지 않고 전반적으로 거의 같고 매일 두 가지 뜨거운 요리를 바꾸는 것 같습니다. 6:00-11:00에 영업합니다. 사실 9:00 이전에는 꽤 비어 있어야합니다. 방의 장식 스타일은 단순하고 아름답고 레이아웃은 상당히 합리적이지만 슬리퍼, 칫솔, 치약이 없으므로 체크인 할 때 직접 가져와야합니다.