Louis Ionian Sun

We arrived 10 days after the hotel opened and had expected teething troubles. Neither the building nor the staff were ready for guests. 24 hours before we were due to fly, we were given the option from jet2 to change or cancel. The most stressful run up to a holiday ever, customer service was completely bereft from Jet2, scripted answers to concerns, very disappointing. Positives: Food was generally good, excellent pizzas, amazing views, staff were in the main attentive. Cleaner was good. Cocktails were good. Massage was good but the daily visits from the team to ask if I wanted another became a nuisance. Negatives: Leaking roof in our bedroom throughout our stay, failed attempts to fix this. The balcony door frame was essentially detached from the wall and a concerning gap held together with a few screws. a think layer of dust from the continued work that we cleaned ourselves, communal corridors were filthy albeit this improved towards the end of out stay. general finish of room was poor. USB-c port didn't work. Pool area had rough concrete, cracked tiles, lights sitting on the bottom of the pool, litter left from previous day. The gym was at this point tiny with broken equipment. Lots of items marketed by the hotel and jet2 were not available, eg bluetooth speakers, app to order drinks and sunbed beverage service for which you may be lucky and get one drink a day but most of the time you had to visit the bar. We made the most of our holiday and due to others cancelling and the hotel being very quiet we had no issue getting sunbeds which were very comfortable. Yes there is a road right outside but the views compensate for it. The hotel has potential but I don't think it has 5 star potential. It's very isolated so unless you want to lie on a lounger everyday prepare for day trips. Would we return, no.

The hotel is fabulous! It has all the things you would hope for and expect from an all-inclusive family hotel and a beautiful view to go with it! Highly recommend.