Hotel RH Royal - Recommend for Adults

Ex hotel staff cannot do enough. We visited this hotel last yr for my birthday so returned again this Yr... food not as good but still nice...bar staff excellent especially Claudia...David entertainment..all dining room staff and maids....however I think they need to invest in new beds not very comfy ...plus rooms need updating.

Care home for OAPs. You need to be over 70 to stay here. Not seen one person similar to our age 45/55. Never a bed around the pool as they que up for 9am to get beds and brollies. Night time entertainment is like what you see in a care home. Singers who think they can sing and bingo. Guests can be noisy coming in and out of rooms slamming doors. Staff ok tho reception staff rude when you get to speak to one. We were late for our last morning and missed breakfast, asked if we could have lunch instead but told very bluntly no, but continued to say we could pay for lunch! Rooms ok basic but when checking out at 12 they turn the water off at 11.30? Walls thin as you can hear the next rooms tv. Take your own hairdryer the one in the bathroom is rubbish and burns your hair. Pool is freezing

Great hotel centrally located between old town and lively *****. Mainly full of retired OAP’s. Fantastic attentive staff. Superb food and service. Pool is freezing. Sunbeds always taken. Underground Nightclub closed. Only one lift working.

Hotel still very good, although the rooms are a bit dated now and room 207 has a toilet that is an obstacle course trying to get into the shower, anyone over 11 stone would struggle to access the shower. Food still good quality, but could be a bit more varied, fish fingers and meatballs, not what you would expect in an adults only hotel. Staff all very efficient and pleasant and on general hotel environment creates a pleasant experience.

RH Royal The barman is busy tightening up the pool and the queue at the bar with nobody serving. Since our last visit, accessing the Internet has been changed and it’s very easy now. The television in our room, 703, was a lovely big white screen TV and the picture quality was superb with a wide variety of channels. The tv as chrome cast. No one at reception could advise me how to connect my iPad to it!!!! The negative side of these televisions is that they’re all wall mounted so the noise from your room transmits to the adjacent room which can be quite disturbing especially later at night. In the restaurant, the lady came and asked for our drink order and I politely asked if I could have a black cider from the bar and bluntly said ‘no’. The hotel is not disabled-friendly! I walk with my crutches, my balance is terrible. I went into the restaurant and asked if I could have a glass of cider, which is what they serve in the bar area. Same blunt answer of no!!!. I cannot carry a pint of anything without spilling it all. I had to restrain myself to stop myself from going and getting a pint and spilling it all over the floor from the bar into the restaurant just to make the point! We went around the pool, I sat down enjoying the sun and the atmosphere. When it was time to go, I tried to stand up and the tiles were so slippery. I had to hold on to one of the bushes in the flower bed to pull me up!! DANGEROUS We called Reception because the aircon was not working in our room. Very quickly, a technician came to our room. He tested the sensor on the door from the room onto the balcony, but it didn’t do anything. It worked and went away because the job was properly done. A few days later, we’re back in the same situation. Please do the job properly. One day when we sat in the outside bar adjacent to the road, there were no cushions when we went and asked for some cushions. The barman gave us some but insisted that we wanted to take them back afterwards. Really!!! Access to the hotel has been provided by a ramp, but it’s doable. One day we came back in, two stupid, inconsiderate people had decided to drive motorised scooters right to the top and block the access to anybody else in the hotel. I can only assume the mother dropped him on the road when you were a baby. This is our second stay at RH Royal. And definitely, that last time it wasn’t as bad as this, bye-bye RH Royal. Our maid was next to useless; some days she didn’t get to make it in the room while mid-afternoon. One day she did come to the room, but she didn’t service the room properly. She left us without any shower gel one day, even though we disconnected the old bottle and left. I just got a feeling that the staff wanted to do the minimum amount and get home. In the restaurant, they couldn’t wait to clear the tables and check all the food away. It was just rush, rush, rush. If you have a room at the front overlooking the road, the road noise can be very bad from about 6.30 am. M

We have just returned from an 11 night stay on a half board basis. We usually stay at the RH Victoria across the road, but thought we would try the Royal on this occasion, so in some respects this review draws comparisons between the two. Firstly, the positives. The Royal is in an excellent location on the edge of the old town. The cleanliness is excellent and all of the staff are friendly and helpful. The pool is lovely, being large and deep enough for a proper swim. The beds are comfortable and showers good. Room servicing was also faultless. Now, the negatives. The rooms are dated, with threadbare carpet. There is no soundproofing between rooms, meaning we could hear everything from our neighbours. We had the misfortune to have very inconsiderate neighbours for our first week, who decided to arrive back one night at 1.35 a.m. and proceed to slam doors and have an argument which continued until 2 a.m. and then restart arguing the following morning. They also decided to put on the TV full volume at 6.45 a.m. on their last day. While we recognise that the hotel has little control over such antisocial behaviour, the lack of soundproofing didn’t help. The doors do not have soft closers, so there was always someone slamming a door somewhere. The double glazing is old and does nothing to lessen the noise from the busy road. The food at breakfast was OK, if a little repetitive. However, the rolls were almost always stale and rock hard. By far the worst meal was dinner, with bland, poor quality food and limited choices. They have even started watering down some of the soups. On more than one occasion we likened it to school dinners/hospital food. Unfortunately, this seems to be the way the food in general at RH hotels seems to be heading, which is a pity as, a couple of years ago, it did seem to improve. Lastly, nothing is done about the sunbed hoggers who put towels down at 10 a.m. but don’t return until 4 p.m. With all of the above in mind, we will not be returning to the Royal.