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Booked this hotel for myself, husband and son, never been to Benidorm before and wasn't sure what to expect. We were given a room initially on 3rd floor, seemed fine until we couldn't sleep due to noise from a nearby room late that night...reported to reception and that's where the excellent customer service began, this hotel goes over and above to make your stay as good as possibly can be. Met Mercedes the manager at breakfast and she arranged for us to be moved to a quiet room on top floor with no fuss, always checking was everything ok for us, so attentive. The same excellent help from Julia and Angeles on front desk always asking us if everything was ok, this staff truly cares for customers! We always felt we could go to them if we had any problems, like a leaking shower door which they fixed...and sent us a lovely bottle of cava & treat to make up for the problems! This hotel is trying very hard to only attract couples and families who want a quiet relaxing holiday, the staff had difficulties with a large noisy group during our stay which provided some entertainment for the rest of us but security had a tough job those days...I would definitely say this hotel is not suitable for large groups who want to party with late nights and loud music,so pick another hotel as you won't enjoy being told to keep the peace all the time!! The breakfast was perfect and lovely cava was a treat! Bravo Helios staff and thank u for making our first trip to Benidorm one to remember in a good way!💗

From the moment we arrived at the spotless, modern reception area we were greeted by the most helpful male receptionist. As rooms aren't ready until the afternoon we were kindly given a key to a spare room so we could freshen up and get changed. Such a thoughtful gesture! Receptionist isabelle was also wonderfully accommodating and helpful throughout our stay. The hotel smells amazing everywhere and this continued throughout our 4 day stay Dining area-just wow!!! Breakfast outstanding and so many choices and all beautifully presented. They even offered glasses of champagne and prosecco in an ice bucket for anyone who fancied a little sparkle with breakfast. Honestly thr presentation of the food among the best ive seem. Spa experience Pure heaven! My husband and I had it all to ourselves. The calming music and serene atmosphere made it incredibly relaxing. The massage was fantastic and reasonably priced £30 for 30 minutes Our room Spacious spotless and overlooking benidorm market which is just around the corner. Market runs every weds and sunday and is a must visit if youre interested in good copies of bags/purses and footwear There isn't any tea or coffee facilities in the room but you can request a kettle free of charge at reception which is what we did. Food and drinks Proces very reasonable -cocktails around £7 and incredibly strong so you definitely get your moneys worth!! Pool area Pool and poolside bar were perfect a real suntrap and a great place to relax My husband and I have decided we wouldn't stay anywhere else when visiting benidorm. Highly recommend!

Early check In which is always welcome ( thanks Angela) I stayed in a Premium room on a half board basis. The hotel is spotlessly clean and the staff warm and friendly. Large variety of food to suit the most fussiest of eaters. If the management could invest in a rack of dumbbells and a bench for the gym. Already booked again for next year.

I stayed here with my friend a couple of weekends ago. We stayed on a room only basis and had a balcony with no view (was below street level). No complaints though as we were hardly in the the room. Room was nice enough. Towels weren't changed over the 4 days, however i'm sure if I said something, we would have been given fresh ones. Staff friendly and pool area really nice, and pool food and drinks really nice (try the chicken salad - I had 3). Location perfect also, with only a short stagger home from the bars at night. The hotel is worthy of it's good trip advisor rating. Would definitely return in the future.

The hotel was really friendly the staff we excellent. Room was kept clean and fresh towels everyday. William the lifeguard was a real credit too the hotel, fantastic friendly and helpful. We were only bed and breakfast but the food for breakfast was great plenty of choices. Overall great hotel. Would recommend

Amazing hotel , all the staff were so lovely , the reception, the cleaning, the pool team , the breakfast guys! From the moment we arrived they made us feel really welcome. This hotel was so well organised we can’t wait to go back! Thank you to you all for making our holiday break so enjoyable