매직 내츄라 애니멀 워터파크 폴리네시안 로지 리조트

Fantastic holiday went with family all 11 of us, staff were friendly and always there to help. The place is mega clean, the zoo we loved it also the pool Fantastic views. the food was great and lots of variety,the lodges were really clean but the downside was the walls were mega thin and you could hear everything. Definitely will come again

Overall we had a really good time here. We went premium and had 2 lodges in the Bali section with private hot tubs. The lodges were nice with little areas that needed some tlc - the showers were quite limescaley/rusty, the shelf in the bathroom was slanted and had a little block of wood under to keep it up. The rooms ventilation was also really poor leading to A LOT of condensation, even to the point where all the paper in our room was wet and curling up etc. The beds were very firm and not very comfortable. There were mini fridges, a kettle, microwave and Nespresso machine which were useful (the Nespresso machine was a bit temperamental when it would work or not). We requested a bed guard for our son as he is 4 and tends to fall out of the bed without one. There were plenty of wardrobes and drawers for clothes storage for 4 people too. One of the doors to the lodges didn't close by itself and this was left open a couple of times by housekeeping which could've led to personal belongings going missing but as far as we are aware this didn't happen. We also had a wet towel and swimming costume that was drying in the bathroom chucked into a suitcase making the rest of the contents wet too. Not sure why housekeeping done this. The hot tub was definitely the highlight of the lodges for us as the pools were freezing we spent most of our time in the hot tub when not out and about. The food in the restaurants was mostly good. We always found something to eat every day we went. It did get very repetitive towards the end of the week though. The food in the Italian was ok, the pasta was fresh but the portions weren't huge. The dessert selection in the Italian was not as good as the desserts in the buffet. The paella upstairs was very good, we enjoyed that. The starters for the upstairs restaurant was all the same food as the buffet food downstairs too. As we were premium guests we had access to the smaller buffet restaurant which was very nice, as the standard restaurant was very cramped, busy and loud. We did however notice there was a bit more food in the standard restaurant. We ordered pizza delivery once and this was fine except it was cold and late so I think we were the last to receive the delivery. It was edible but we didn't bother ordering again. There were plenty of pools around the resort for smaller kids and older kids/adults, as we went in April the weather wasn't the warmest and the water was quite cold but we did get in a couple of times. There were activities all through out the days spread out across the resort at the main bar and the larger pool area. There is a game section with a pool table and other arcade machines. There is a ping pong table by the larger pool too. Several bars scattered around in all areas by the pools too. There is a games console area too which you need to book a time slot to gain access. There was a small kids club with a little soft play and colouring and other games inside. Our 2 (age 4 and 7) went in a couple of

Carlos is a true gent, very helpful, polite and efficient. Getting us a bottle of rose with our lunchtime meal was a lovely experience

I'll start with the positives but please read all including the negatives. It is a lovely, picturesque site. I would say it has a very relaxing atmosphere and is within easy reach of main Benidorm (€9 for taxi or free bus from the site if you get there early enough for the queue). A good base to consider if you want accommodation, pool facilities, bars and restaurants all within a stone's throw and in the most part kept clean and tidy in public areas. Unfortunately this is about all that is super positive. Although the main reason for booking was to relax and get some sun (which we all had plenty of!), our expectations of the site were sadly tarnished. Check-in: A long and disorganised affair. After arriving on our transfer bus we just wanted to get in the lodge, unpack, get changed into more relevant clothing and start relaxing. We were told that our lodge hadn't been cleaned yet and the target time to enter would be at 5pm. We were there at lunchtime so had a few hours to kill. Our luggage was placed into a "secure" room and we were left with next to no information about where things were or what we could do. We found the restaurant and had a bite to eat then sat at the front bar by the main entrance with a drink. Fair play, our lodge was ready at 4pm but we just walked into the "secure room", collected our luggage then waited for a kart to come along to take us to the lodge with no member of staff in sight. After looking into small print it does state the lodges are ready from 5pm so either pack a day bag with suitable attire to change into on arrival if early or book a later flight. Food & Drink: Very hit and miss. Nothing seemed to flow, butter was no-where near the rolls and bread, Rogan Josh one night but no rice, flys everywhere. We thought we would book the Italian one night but was left disappointed as everything was tasteless. The starters were lovely, but the mains all tasted the same and we all ate something different. We didn't stay for pudding. The only positives is that the buffet desserts in the main restaurant were amazing and the pizza delivered to our lodge were really nice! There is a good selection of drinks but I will warn you that they don't sell much in the sense of cider if you're a cider drinker. Cocktails are nice but are pre-mixed. Also, prepare yourself for long queues and "lost in translation" moments at the bar. The only reason we found out that they provide just one cider was because the barman didn't understand soda. The ladies that were in the pool bar though were great, many funny joyful moments had and I would even go as far to say the best service from any of the bars available. Lodge: Accommodation was a decent enough size for us as a family of three. Although, it wasn't cleaned daily and had to go to reception on our last day to ask for toilet roll which wasn't delivered until later that day. We found a dead cockroach in the room that our daughter was in one morning. We were heading out for the da

Walls of lodges are simply not acceptable. Could hear everything around us, banging all night, and even snoring. After visiting I am very surprised that this hotel is rated 4.4 on tripadvisor given the quality of lodges, but it’s also very interesting that so many of the 5 star reviews are from accounts with only a single review/contribution… Floors do not seem to be cleaned properly. Our white socks would turn black after walking round the lodge for 5 mins. Despite paying for ultra all inclusive, we barely got a drink from the bars due to the excessively long queues, which were bypassed by ‘premium’ guests, which was very frustrating after already upgrading from the standard all inclusive. On the plus side, the pools were good, and having access to the zoo and waterpark was great.

We travelled as a big group of 15. Mixed ages from 7-70. Our holiday was 5 star. The resort was not 4 star. It’s looking a bit run down now. The lodge I used had many fixing holes in the walls and ceilings where previous things had been attached. The rooms, bedding and towels were all kept very clean and tidy by the staff. The main dining hall is similar to an old style school canteen, bedlam!! If you have more than 4 in your party you will struggle to get seated near each other at busy times (it was nearly always busy) Some meal times you were missing a utensil or a cup or a glass. As they couldn’t keep up with the stream of people. The food was decent and we could always find something to eat but with the usual random accompaniments. The queues at the bars were at times ridiculous as there wasn’t enough bar staff, or they were at the wrong bar. The water park is amazing and makes the hotel, the onsite pools are not enough to accommodate all the lodges, again the queues for drinks and food at the water park are long and badly organised (queue twice for a food order). Take a drinks carrier of some sort if there are a few in your party. Entertainment on a night was not the best and some nights it was moved to the brand new hotel next door Magic Pirate Island. They should just leave the karaoke on the main stage for people who didn’t want to get the mini train to the new hotel. Was a great holiday but because of our party not the resort.