Cathedral Quarter Hotel Derby

One of the worst hotels I’ve stayed in a long time, with a cheap hotel rate I did not have high expectations, but it did not prepare me for some of the issues we experienced. The only positives were the location, curb appeal of the hotel from the outside and comfortable beds. Staff were friendly, but possessed little experience in terms of customer service and lacked any attention to detail/ pride in their service. The hotel is a shadow of its former self, and to be frank would benefit from a general deep clean and some basic maintenance. The cleanliness of the room was very poor including dust and cobwebs in obvious/ visible places and hairs on the bathroom floor - I wish I brought my flash speed mop and duster with me. The room itself was dark, dingy and cramped with numerous issues - this included numerous carpet stains, the wardrobe wobbling and plug holes for the bath and sink missing or broken. We were part of a larger group and found that even though the same room rate/type was booked there were vast differences between the size and quality of the rooms. When I spoke with reception the room type is purely based on the size of the mattress in the room. Breakfast was included within our room rate, the fried breakfast was of very poor quality and the ‘continental’ aspect of the breakfast literally consisted of toast, yoghurt pots, bran flakes/ cornflakes and juices in small plastic cartons. I’d recommend instead going ‘room only’ and getting breakfast at the Wetherspoons which is around the corner. In other words if you would like a clean room and a consistent product I’d suggest the nearby Premier Inn or Leonardo hotels.

Booked due to a business meeting. Really enjoyed my stay in an interesting building full of history. The staff have all been great, the room was warm, clean and everything that I need. The bar food was really good, inexpensive and well presented.