My husband and I just returned from HM Alma de Bayahibe after a 7 day stay. After initially booking, we started seeing a lot of negative reviews online so we tried to keep our expectations low. The good: The grounds are stunning! The pools, beautiful and clean. I love the European look to the resort. The white buildings and rocky shore. The man made beaches are great combined with the swimming area. It did not leave me wanting to visit the beach which was a good thing as Dominicus beach is very overcrowded, dirty, and vendors are constantly harassing you. Many of the staff were very hard working. A la cart staff, grounds staff, buffet staff, etc. The grounds themself, and the reception area were all very clean. There are so many maintenance staff on site who obviously do a great job at maintaining the grounds. Another positive is that it never felt crowded. There were never line ups for drinks or food, albeit this could be due to reduced capacity due to construction (that we were not informed of before booking our stay) The bad: The rooms. The room itself was just ok. It was spacious enough but a little run down. Bathroom was very dirty. All the faucets, handles, surfaces had not been properly cleaned for clearly some time. There was mold in the shower and grime build up on the shower door. Shower head was also broken and there was cracked tiles and damage throughout the bathroom. The bed, extremely hard. My husband and I both had a bad back the first few nights. All of this we could deal with, but the worst part of the room had to be the maid service. When we arrived, there was no water in the fridge, let alone alcohol, which you come to expect at an all inclusive. Secondly - towels!!! The cleaners would clean the room but not replenish towels or toilet paper. Everyday we had to ask the front desk for towels (face cloths were especially difficult to come by). With that said, I would say the most disappointing part of this stay was the staff. As I said, the grounds staff are hardworking and polite but you wouldn’t typically engage with them, however, specific front desk staff and specific bar tenders were quite rude. You almost felt a bother when asking for a drink or making a request or asking a question. I would come to avoid certain bars when certain bartenders were working to avoid the interaction. Don’t expect to chit chat or make friendly conversation with the staff - they are not interested what so ever. One saving grace when it came to service and bar staff was Freddy, who worked down at the main pool bar. Very polite, friendly, and worked hard to ensure our drinks were topped up at all times. Outside of great service from Freddy, we were quite disappointed overall. My final comment will be on the food. There is certainly no shortage of food on this resort. The buffet is open most hours of the day, the food truck and snack bar are also open throughout the day and you could eat as much as you wanted. Unfortunately, I found the food
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