Disney's Polynesian Village Resort

Where do I begin! I was really looking forward to staying at this resort - it was our first time ever visiting Disney World and heard such great reviews and liked the location. I booked for 3 adults and 2 children ages 5 and 10 months. Due to terrible weather, our flight was delayed by 7 hours so by the time we finally make it to the resort it is around 9 pm. At first I was impressed by the bell hop that greeted us and took our luggage - he told us head straight to the bell hop desk before checking in and tell them that we'd like our luggage sent to our room so by the time we receive our room number that it would be ready and we can just go back and tell them. We did this but the girl working at the bell hop was so unhelpful and did not seem to want to even be there and told us no we need to check in first. Ok.. We go to check in and received the most lackluster welcome. Was not even sure who to go to as everyone was just standing behind the desks and did not seem bothered to even greet us. Finally a girl came up and I tell her we finally are checking in as our flight was delayed 7 hours. She did not care - did not even say anything to this comment. Ok, no problem. She gave us our room number and told us we were given an "upgrade" to a water view room although I paid for resort view and specifically requested for a room close to the main building. Our "upgrade" turned out to be THE FARTHEST room from the main building. We had no idea where this was located and she gave incredibly vague directions and said oh it's super easy just walk to the left. I told her this was our first time coming and she said we would find it easily - no we did not. It is pitch black, could not see any signs and she was zero help. She did not even offer us any leis until I asked as she had them on her arm. She did not offer my kids any stickers - some nice cast member walked by and gave some to my daughter. We go back to bell hop and the girl is not even there! We wait 10 minutes for her to return and when we finally find the room no thanks to the check in girl but thanks to the construction crew working as no one else seemed to be bothered to help us, I ask the bell hop where would we get our groceries and he asks for the name and says he would bring it right up. I told him thank you as we needed the case of water to make formula for my hungry baby. 20 minutes pass and he still has not come. I call the bell hop and NO ONE PICKS UP. I call the front desk and they tell me oh yes they are at the desk but I tell them well they are not answering and I need the case of water as I need to feed the baby formula. No sympathy just said I can transfer you. The phone stays ringing for 15 minutes before someone finally answers. Absolutely ridiculous. To top it off, on the day we are leaving I request bell hop to help with our luggage - I call approximately 45 minutes before we need to leave and I was told someone would come in 20 minutes. NO ONE EVER CAME. We ended up having to mo

Overall this is a fun resort with lots of great theming, and amazing transportation to the Magic Kingdom via monorail or boat. We also enjoyed the poolside food and beverage service. One big warning: the Moorea building is very close to the ferry dock of the Ticket and Transportation Center. Ferry horns will be part of your experience from very early in the morning to very late at night, roughly every ten minutes. While the room we were in was very nice, the noise pretty much ruined our one-night stay, as we were out for a late night in the Magic Kingdom, and then wanted to sleep in. If we were there for a longer stay, we definitely would've asked to move to a different building.