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Falta melhor limpeza dos quartos, debaixo da cama estava muito sujo, atrás das portas também. No banheiro, só trocavam as toalhas, sem limpá-lo. A estrutura do hotel é muito boa, mas passamos dois dias sem ar condicionado, devido a uma pane geral. Área da piscina muito boa, comida e bebidas regular.

me encanto, desde el personal hasta la comida lo recomiendo

What works for this resort is, hands down, it's staff. All are incredibly helpful and present; they want to help you have the best time on your holiday and will go above and beyond to make that happen. The hotel is located on one of the best beaches I have ever been on: white, fine, gorgeous sand that is tended to everyday. I noted on my morning beach walks that neighboring resorts don't do as thorough a job cleaning the seaweed off their patch of sand; Iberostar Selection Bavaro does this and more. The gym is amazing: clean, modern and filled with all the up-to-date equipment you never seem to be able to find at any hotel. Classes are offered to one and all, and are good fun (particularly the Zumba class). The tennis courts are in good shape too. Where the property slightly let's itself down is on the quality of food. It seems to be an almost Herculean task to maintain the quality given the number of people being fed. Some food was flavorless, too oily, etc. Having said that, there was plentiful fruit on offer and freshly made food, ie omelettes, etc offered if you want to avoid the fried food offering. Plates seemed to be an issue...sometimes there are plenty and other times quite a few people seemed to be waiting for plates to be brought out to the buffet. We dined at the Italian one evening: the steak was very good, but the cold roasted potato slices detracted from the overall enjoyment of the meal. Overall, recommend this resort. The staff make it special.

DO NOT use the ******. My son was given counterfit money after winning. He took that to the Hard Rock the next night and was nearly arrested when trying to use it on the Black Jack table. The resort is decent and they did a nice job decorating for Christmas. Our housekeeper was excellent. The other staff is not as friendly as they could be. Darlyn in check out was great and moved us thru very quickly and gave us an upgrade we wanted. The food is just ok but the French Restaraunt was awful. My husband got rancid meat and got sick. A group of 9 of us and all food was quite awful there. Leonardo the concierge comes across very friendly at arrival but once he realized we were not going to do a timeshare presentation he was no longer accomodating whatsoever when trying to make reservations etc. Not a great place for young adults. No entertainment for them in the evenings. We hoped for a beach party, Foam party, White party, anything! Nothing was provided for them to do so they went to that ****** and were basically robbed. Geraldo at the beach was extremely friendly and the beach bar servers were also great. Probably would not go back here but would choose the Hard Rock for the young adults in our group.

Its a beautiful place. The wayer is beautiful, lobby is nice. The rooms are a little "tired". Need a little updating and love. The food is a solid 5 out of 10. Its not bad but not geeat. The one main negative is, when i go on a vacation, i dont want to be bothered with sales pitches and people in the hotel, the beach and staff trying to sell me stuff. I just want to rest. Maybe its a cultural thing, but i didnt want to be bothered about sales pitches about their new hotels or folks selling arts or crafts on the grounds or beach . This hotel is not bad its just not what i would call a 5 star like its advertised as.

Never wanted to leave Beautiful property, great location, great food. Wish we could have stayed longer.