Holiday Inn Express Baton Rouge Downtown

The hotel was closed. I didn’t find out about this until we arrived and saw the barricades along the street and the closed sign in the door. When I called the corporate phone number, I was informed that My reservation was cancelled on April 4th by the hotel. My reservation was booked over 4 months prior to arrival. Nobody from the hotel or IHG notified me of this. Reservations was kind enough to find me a hotel 8 miles away or 30 minutes drive time but which actually took us 2 hours to get to from LSU. I was also charged over $225 more per night per room. Instead of an $810 hotel bill (for a 2 night sat with 2 rooms) my bill was 1,674!!!! More than double my original rate. The hotel chain did nothing to compensate us. Even our “included” hot breakfast buffet that was in our original hotel room rate cost $20 with tip at the new hotel. I am extremely disappointed on how this was handled.

We enjoyed our stay here. The rooms were nice and clean. They are currently renovating but I saw nothing that made the trip less enjoyable but one of the elevators did break while we stayed here. Skip the breakfast, it’s not worth it. They don’t have enough help - only one cook and one waitress. The wait for food sent a lot of people away. Breakfast is no longer a buffet, you have to pay extra to eat. They do have breakfast cards but if you don’t have one for that exact day you will pay for the food. It’s pretty cheap but you can find better elsewhere.