더 파인스 리조트(The Pines Resort & Conference Center)

There were ants all over kitchen there was dust flying off fan there was stuff splattered all over the roof of the kitchen both TVs did not work had to use tablets to watch tv overall this was the worst time that I stayed here and I have been here a lot times just disappointed I had booked a room for next month still debating on canceling cause of my experience this time

Run down and dirty hotel with unhelpful staff who were more interested to talk among themselves than serve clients. In the restaurant - waiters didn’t listen to our order and had to remind him twice to bring over the correct drinks. Waiters uniform and apron very dirty. No wonder the hotel was voted one of the best in 2001 (they have posters everywhere to show this) and nothing since. Having taken account of covid 19, hotel needs a complete revamp and staff training and until this is done, don’t charge the amount you do. Many other better places to stay on the area

This is a great place to enjoy New Year's Eve!!! The only suggestion I would make would be for them to replace the sofa and supply more barware (e.g. wine glasses!).

My family and I arrived early before check in around 1:30 and pre-registered. We were given a map and told what chalet number we were getting and I would get a text message when it was ready. We decided to walk around and explore the property while we waited. We drove around and passed by our designated chalet and made sure it had a fireplace. We were very excited and went to the grocery store and some essentials and firewood. We waited until 3:45 (check in is at 4) and never received a text message. Mean while other people arriving were getting rooms right away. I went back to the front desk and was finally given keys and was told we got a different chalet number. The chalet they gave us did not have a fireplace. We were very disappointed with that. When I asked why they changed our chalet I was told it was given to somebody else. I felt the staff discriminated against my family. They definitely give preference to certain people. I’m disappointed with the staff and hope they do better and treat everyone equally.

we arrive for dinner on the 25 , but all 3 options mention by the front desk where close, we endup buying food on the supermarket, the room was not ready at 4 and we have to wait an extra hour.

The cabin was cozy and comfortable, I was expecting a fireplace in the unit which we didn't have. The restaurants around, pizza and cafe, were closed and only open on the weekends. I wish there was more to do during our stay, we loved the Glice.

Front desk was friendly service and they were able to accommodate me with early check in.

Ok at a discounted rate when off season, but I wouldn’t return in the summer. Nothing special.