호텔 라 팔마 로만티카

Honor al nombre:Relax,silencio,comodo.Muy buena atencion de recepcionista Raquel.

We came for a long weekend as a family of 3 ( our son is 6) The family rooms are massive, great to have a proper bed for our son instead of a sofa bed. Lovely big bath. The hotel itself is like stepping back in time and if you like character and original fittings you'll love it as much as we do. Nothing is too much for the staff who are really friendly and attentive. The bed are comfy and even at 12° outside the rooms were super cosy. I really love this hotel and the character, it makes me smile 😃 If you like modern and sterile don't come, if you like character , good old fashioned hospitality and value for money, this is your place. Thank you Douglas! We'll be back soon! Ps. It's a 10 min drive from the natural seawater swimming pools and the laguna where there is a lovely pond and lots of ducks.

We stayed for 3 nights when on a walking trip to the island, booked for us by our travel company. Our bags were waiting in reception when we arrived, after booking in the receptionist gave us a tour of the facilities, we had to order our evening meal when we arrived at the restaurant, no offer was made to help with our luggage, there are no lifts. Our room was down several flights of stairs, and although it was clean and comfortable, with plenty of hot water, it seemed dark, lacking natural light. The public areas had an tired, musty feel, the stair carpet was faded and worn, the whole place was in need of talc. We had to wait an hour for our starter, a mixed salad ordered several hours before, the waiting staff were very apologetic, all we could hear from the kitchen was shouting. The following morning the owner rudely and quite aggressively told us we hadn’t waited an hour, only 30 minutes, he didn’t even bother with good morning. He proceeded to blame the staff for not taking the order to the kitchen quickly enough and not turning up, we found his approach very unprofessional. The incident soured our stay and we were rarely acknowledged. We found the restaurant staff very attentive, helpful and friendly but won’t be returning.

Un hotel en medio de un bosque que cuenta con un restaurante donde se oferten platos de cocina canaria bien presentados y muy apetecibles al gusto. Excelente el factor calidad/precio u una sensación de estar en casa. Un acierto acercarse tras visitar el mayor “pantano” de la isla.

Cada vez peor. Personal sin ninguna experiencia en hostelería que te hacen esperar una eternidad para ser atendido de una forma mediocre. Es una auténtica pena, ya que es un hotel que conozco desde hace más de 20 años y que fue un verdadero ícono en la isla de La Palma. Actualmente solamente vienen algunos extranjeros que se arrepienten una vez que han probado tan triste experiencia.

El hotel está en un enclave natural excepcional. Sin duda está es una de sus mayores fortalezas. Así mismo el atendimiento del personal es muy adecuado. Lo he puntuado como Normal por las siguientes razones. Sus instalaciones necesitan una renovación, actualización y modernización. Me dio la sensación que las pobres camareras de piso eran pocas y tenían una carga de trabajo excesiva. Por su parte el bar restaurante, tenía una carta corta y algo subida de precio, pero asequible. En fin. El hotel se encuentra en un enclave que vale la pena, pero necesita una inversión.