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Padma Resort Ubud — a jungle retreat that gets the details right Nestled in the lush hills north of Ubud, Padma pairs five-star polish with rainforest drama. The showstopper is the heated 89-meter infinity pool that ribbons along the valley’s edge — easily one of Bali’s most memorable swims. Service is thoughtful, family-friendly, and never intrusive. Daily complimentary shuttles to Ubud town make sightseeing simple, and back at the resort you can dip into daily yoga, a bright kids club, and a string of dining options from The Puhu Restaurant at sunrise to the Pool Café & Bar at golden hour. Don’t miss a stroll across the Bamboo Bridge and the resort’s scenic walking paths; they make the jungle feel close yet entirely serene. Rooms are spacious and contemporary with balconies for forest breezes, and overall maintenance is excellent. If you want a resort that blends nature, comfort, and clever amenities (the pool towels always at the ready, kids activities that actually delight, staff who remember your preferences), Padma delivers with grace.

I really don’t like to leave negative reviews but not sure where to begin. Our expectation for a five star resort may be too high? You decide. We checked into our room for our honeymoon and it had a musty, funky smell near the room we were being checked into. Once we stepped in to our room, the smell of funk and some cleaning detergent odor was very present in the room. We had to talk to the duty manager and he told us he’ll change the room for us once he smelled it. Then, it took another 30mins for the butler to come grab our suitcase and give us our new room keys because reception was confused. Then, on one of the nights (we stayed 3 nights), my wife and I decided to have dinner after our workout around 5:30pm at the pool restaurant. We placed our orders and were later informed that the ribeye and tuna dish was sold out. Had the server told us this before we placed orders for other dishes, we would have decided to go somewhere else. But now, we were stuck with ordering from a limited menu that didn’t have two of their main dishes. Mind you, this was around 5:30-6pm when dinner service is about to start. So we ended up ordering the flank steak instead, along with my lamb chops (both medium rare) and the server confirmed our order 3 times. My lamb chop came out fine but my wife’s flank steak came out medium well because the server got confused, so we had to send it back. I appreciate the kitchen rushing the order but what we got next was half really rare, almost blue, and half medium rare flank steak. Hated to do it, but we had to send it back again and just decided to order a pasta dish instead. We waited 20 minutes and by now, I had finished my dish and no pasta. We asked our server and there was communication over each other over the walkie and the chef came over and apologized that the order wasn’t placed and they were rushing to boil the pasta. After over a hour of the ordeal, the pasta was served but by then, my wife’s appetite had diminished and of course was not pleased. Overall, this place doesn’t feel like a five star resort other than the price tag. The staff didn’t seem attentive as they were instead talking with each other many times. Possibly they weren’t trained well? I would recommend the Conrad or other five stat resorts if you were thinking about booking. Just wanted to share our experience so that it isn’t repeated to others hoping for a nice vacation.