Spa Village Resort Tembok Bali

The drive from the airport took around 3 hours, and though it was a long drive after the delayed flight from Brisbane, being able to see a part of Bali and the way of life in the little villages that you don't see in the city venues, meant it was a really good way to ease into our holiday. The greeting at the car on arrival with a cold towel, foot rub, and neck massage pretty much set the scene for the next 5 days. The personal service we received at check-in (and throughout the stay) was outstanding. We felt like VIPs! We stayed in a suite and enjoyed the spaciousness it afforded - as well as the great view of the pool and across to the black sandy beach. It was clean and well maintained, with good internet access. There are no TVs in the room, which is perfect for me (but if you need a Netflix hit, the internet works well if you have a device with you). The restaurant had a great selection of food that changed daily. I have food allergies and the F&B team was very good at accommodating me, which isn't always easy as a soy allergy in southeast Asia does throw a spanner in the works for many of the local dishes - but the chef was able to look after me and I didn't feel like I was missing out on anything. The food looked amazing, tasted amazing and despite some reviews saying it was small portions - we were stuffed after every meal. The portion sizes aren't huge but they don't need to be - they are more than adequate and there are multiple courses at every meal setting. There is also a pool bar area where the team will mix a cocktail, a jug of sangria, or some other cold beverage - and then bring it to you as you sun yourself by the pool. They make sure you're hydrated by topping up your water (all filtered/spring water) - no need to ask, they just quietly top you up then disappear into the background. We had daily spa treatments, which were divine. A tip from me is to book a treatment for the day you arrive - the spa is open into the evening so if you arrive during the afternoon, you have time to settle into your room, have a massage then go to dinner. Now that's a holiday! The treatments were fabulous and every day there was something different to enjoy. Daily treatments were part of our package but there are upgrades available, which I indulged in, and the prices are very reasonable. The spa team has years of experience - some of the team have been there for 15+ years and you turn to putty in their hands. The resort was quiet while we were there - only about 45% occupancy so you never had to rush to hold a spot by the pool. There were plenty of cabanas and deck chairs to go around. In the time that we were there, we counted no more than 15 guests, including us, so it was like having your own private resort. Unfortunately, I got sick (not gastro) while I was there and the team organised for a doctor to come and see me. The doctor spoke English, which I wasn't sure would be the case, and she was able to provide me with th

This was the first time ever that we thought that the staff is perhapes even too kind and hospitable. Spa tretments are outstanding here. There are excellent in all hotels, but here was even better. We took one of two vilas, with private plunge pool and direct access to the ocean. Magnificent. (So I do not know what are normal rooms like). Goody all in all.

Booked via Hyatt, per the SLH terms: World of Hyatt members receive a one category room upgrade (based on availability at check-in). Hotel was practically empty (only 5 rooms booked), yet we did not receive the one category room upgrade which should have been the suite. The Kamar room is quite outdated and in dire need of an upgrade (ceiling fan makes a lot of noise) and AC was so weak we slept without blankets. I would have given this hotel a 3-star, but the staff here is great and attentive which bumped it to a 4-star. The food here is pretty good for a hotel and the massage was very relaxing. It was very difficult finding transportation via grab/gojek, so make sure you prebook your transportation in advance. It should cost around 700-800k each way to/from Sanur/Nusa Dua.

This is our 4th trip to our favourite hotel anywhere! From the moment we arrived to receive the welcome ceremony, to the final gong when we left, we were in heaven. The quality of the food here is outstanding. The chef will try to meet any requests personally. The yoga is fantastic! Do not worry if you have never done it before. There are 2 brilliant sessions each day. The massages here, which are included in your booking are the best we have ever experienced. This is the holiday you have promised yourself where you will forget the outside world for a few days. Finally the staff from the general manager, Fauzi to the wonderful gardener Nyoman, to the pool staff and superb restaurant staff you will not be disappointed. A final point of recommendation, after we have visited this hotel we have gone to other parts of the island on our trips and wondered why we left the wonderful Spa Village. See you all next year!

We had a very unpleasant experience from start to finish…we decided to leave after the 2nd night. - We were made to pay on arrival (without even seeing the room), we were not informed about this when booking the hotel. - We were requested to sign a disclaimer the hotel is not responsible held for anything happening to us due to their fault. Scary, right so beware what you’re signing… - Room was not updated since the ‘80s - everything in the minibar (soft drinks, beer and snacks) was chargeable apart from a couple of bottles of water and some tea and coffee. - Food was poor quality for a $400/night hotel. - The hotel is far from the nearest village so you’re stuck there… they know it and probably take advantage of it. While we were there, we found out that Malaysian and Singaporean people get to stay in the hotel half price plus free transport from and to the airport included (3hrs each way)!!! - We were charged $400/night and were quoted $75 for airport transfer (one way!!!). We used GoJek at a fraction of the price for transport. Positives: - Staff are nice and they have a couple of nice free classes (I.e face scrub making). - The other nice experience was the massage (included in the room price). This turned out to be one of the most expensive stays in such a poor quality hotel. I definitely do not recommend it. I added some pics to show what a $400/night offers in this hotel 😢

I like to express my appreciation to the following gentlemen. Mr. Ngurah- Excellent service, friendly and warmth. Mr. Sika- Your navigation skills allowed us to enjoy dolphin dancing in the morning. Mr. Gelek- Thanks for sharing Silat skills with us. We love the spa treatments and tranquil surrounding.