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Review of Bali Mare Hotel (Crete): COMPLAINT Our vacation was ruined by the aggressive and inappropriate behavior of the receptionist, Clara. She shouted, gestured, spoke in a language we couldn't understand, and even threatened that "tomorrow we will feel bad," even though the situation was insignificant. The hotel ignored our complaint - Clara faced no consequences and didn't even apologize. This left a very negative impression. At the same time, we would like to thank the chef Rafaella and the receptionist Alexander - both were very friendly and professional.

Unfortunately, our experience at the hotel was overshadowed by the rude and aggressive behavior of one of the staff members — Clara. We were subjected to unjustified shouting and even threats over a very minor situation. Instead of calmly explaining the rules, Clara reacted with hostility, raising her voice and speaking to us in an intimidating and disrespectful way. What was especially disturbing is that she started threatening us, saying that she would make things worse for us. This kind of behavior is absolutely unacceptable. Even after we raised a complaint, Clara never offered any apology or explanation. Instead, it was other staff members — who listened to our story — who apologized to us. This lack of accountability and professionalism on Clara’s part left a very negative impression. That said, we also want to highlight the positive sides of our stay. The chef, Rafaella, was always friendly, smiling, and kind. Alexander at the reception was professional, helpful, and attentive — we are grateful for his support. And of course, the breathtaking views from the hotel restaurant truly captivated us and, at least for a moment, helped us forget about the unpleasant experience. The scenery is definitely one of the best things about this place.

Theo hotel od beatiful, comfortable witaj suitable facilities to enjoy hour holidays. Theo food od excellent, every one willa find something for himself. Theo Staff is always happy to help you. Theo room iż comfortable and modern. I recommend this hotel.

Had a great time it this hotel the staff were fantastic and the food was great. The only negatives were the French, the majority are rude, obnoxious and have clearly never heard of queuing! Also having to pay extra for things like freshly squeezed orange and fresh coffee, should be part of the all inclusive package surely!! Our room was the older style which was fine, really spacious and clean but the bathroom was a joke and a disaster waiting to happen. U have to hold the shower to wash yourself and the floor is flooded after every shower so it gets really slippery. There are plans to upgrade these rooms which is a must for this hotel. Big thanks to Marie,Nancy and Victoria on reception, Artsi (sorry if this is spelt wrong Guest Relations and our room cleaner Tariq. Fabulous holiday in a beautiful part of Crete. Look out for the steep hills everywhere though.

Staying in Bali for 7 nights. The hotel is a renovated hotel with nice rooms. Staff was helpful and happy to us when we asked them to help us for planning our excursions. The massages at the Spa area is an advantage...We recommend aromatherapy with Lave noir...1000 satisfaction. The food was so good...everybody can find something for himself!!!

After arriving at 1 am to climb half a mountain with kids to a room that was clearly damp mouldy and dirty, the sink unit ripped out exposing wires and holes no curtains no air con in the heat .and a black mouldy shower, we had to then turn around and carry all our things back down to complain. The man was rude laughed on my face and very unhelpful then I realised why...I was one of several people already complaining about the state of the rooms...nearly 2 hours later we were told he could move us to an adequate room for the night which again nothing worked lots of mould wires exposed and held by cellophane to walls..curtains hanging off the windows mould and damp everywhere paint was flaking off the walls shower was black and doors wouldn't lock so at 4 am when we finally put our cases in we didn't sleep all night due to worry of kids being in a separate room with unlockable doors ...next day offered a one bed apartment 1 room instead of 2 which she told us was an upgrade which was not doable having 2 teenagers. So waited another night in said damp room and it was not until I spoke again with manager threatening to complain and sue that they offered us a massage and some food. So now I'm in our lovely room All is better Weather is amazing 😍 scenery is pit of this world loads to do bars are great shame hotel is crap with bad boring food. .