Our expectations were low, but what the f***? We booked the ”Premier Suite” which was described in the website as a room ”with an en-suite toilet and bath with hot & cold rain shower stocked with natural toiletries.” The room was also claimed to be put together ”with a keen eye for detail to appeal to your epicurean taste buds yet a feel not far away from home.” They claim that the room has a ”private balcony with a view of the sea and the lush mountainside.” I don't think that's entirely accurate. . . Going to this place was a great ordeal. To be fair, they were helpful in processing our S-PASS. Unfortunately, we were not informed beforehand that the road going to their place was closed. So we had to circle back and traverse the Pantabangan road. We were delayed for more than 3 hours. We called them and asked if there were any restaurants open nearby their place since we were really hungry and we don't want to stop over causing more delay. They informed us that the restaurant beside their resort was open. We arrived at around 5pm only to find out that the restaurant beside them was closed and does not serve on weekdays. After more than 10 hours of driving, we had to go back to Baler centro to look for food. After 30 minutes of looking for a decent restaurant, we decided to just drive thru Jolibee Baler. That was probably the saddest chickenjoy we've ever tasted. So yeah, we returned to the place to finally rest and freshen up but we found out that the only ”toiletries” they had was a shower gel. So we had to go back again to Baler centro to buy essentials at 9pm. The road btw is very dark since there were no lightposts. It was the worst. We just want to highlight some weird things in the room that doesn't make sense. For one, the toilet smells musty, probably due to the fishport nearby. Another is the TV which does not really have any chanels. The balcony doesnt really give a clear view of the sea since the resort is on the other side of the road across the ocean. Lastly, the ”toiletries” were bit of a scam. We just prayed that the breakfast was good but then again... they served cold bread. We didnt really expect much from this place since the whole country just came from a pandemic. We really wanted to give a good review and look at the brighter side but really, all we remember are the stress from staying at this place. It was horrible. Traumatic. If you can't deliver basic hospitality, might as well close down. Sorry, but we should have just claimed for a refund.
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