바쿠, 5 Mərtəbə 근처 호텔

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

공원, 레스토랑 및 카페와 가까운 매우 좋은 위치. 다른 Doubletree 호텔과 같은 경험을했습니다. 우리가 이스탄불을 다시 방문한다면 다시 예약할 것입니다.

좋은 위치! 바쿠는 전혀 크지 않고 객실은 깨끗하고 환영 디저트가 있습니다

The location is a little far from the main attractions otherwise its a good hotel at this rate.

모두에게 좋은 하루!😀 우리는 아제르바이잔이 처음이고 올바른 호텔 선택을 했습니다👍! 객실은 크고 깨끗합니다. 여기에 무료 사우나 수영장이 몇 개 있습니다. 주방도 맛있게 익혀줍니다. 직원들은 정중합니다. 그건 그렇고, 레스토랑과 별도의 재즈 클럽이 있습니다. 나는 레스토랑 맛있는 요리를 좋아했다 😃 고맙습니다!

My husband and I stayed 6 nights at the Sheraton Baku in Oct 2023. We were happy with the location, near the water and close to the old city. The room was average size, the bed and pillows were comfy, the bathroom had a large shower with rain and hand held shower nozzles, the tv had several international channels in English and other languages. The room faced the waterfront and had a large balcony with table and 2 chairs. All along the waterfront is a promenade and parkland for people to bike, walk, play. This public area extends the length of the downtown area. We had trouble with the A/C in our room, but after attempts over 2 days to fix it, reception moved us to another room. There is a wonderful restaurant where we had dinner a few nights. We tried pizza, soup, spaghetti bolognese and several salads and were very pleased. The staff were attentive. The restaurant has a nice ambience with an outdoor patio. The lounge area has so many fantastic coffee table books. Huge books that weigh a ton on art, culture, history, architecture, etc. The breakfast buffet was outstanding with many delicious dishes: fresh fruits and veggies, breads, cheeses, hot items, and eggs to order. Breakfast staff were attentive and eager to please. Elbaciz the F&B supervisor was always on top of things, making sure we were happy with the food and arranging to get us some coffee or whatever else we needed. The chef Mazahir always made us the perfect soft boiled eggs. The whole breakfast team were great. I would recommend this hotel for comfort and close to the old city.

Лишь бы деньги содрать! Останавливаемся в этом отеле второй раз. К персоналу и питанию нет никаких вопросов. Но! С менеджером отеля была ужасная ситуация: Нас было 5 номеров, мои гости (3 номера), не смогли прилететь из-за отмены рейса. Как получили сообщение, подошла на ресепшен, с просьбой отменить их бронь, мне менеджер и администратор сказали, что все-равно нужно платить за номера. Хотя при бронировании номера не высылали информацию, где все это было расписано. И впервые вижу такие условия бронирования. После долгого выяснения отношений переплатила 330 манат за номера, где никто не жил! Я попросила показать номера, за которые заплатила, действительно ли там никто не живет, выяснилось, что 1 номер уже продали и заселили новых гостей. Поэтому не советую выбирать тот отель, где у управляющих отсутствуют человеческие качества!!!

호텔의 위치는 도시에서 매우 편리합니다. 스위트 룸을 예약하고 라운지 바를 즐길 수 있으며 체크인 당일 아침 식사가 포함되어 있다고 알려주십시오. 호텔 아침 식사는 매우 풍부합니다.

Уютный отель, хорошее расположение. В номерах чисто, сами номера просторные. Вежливый персонал. Вкусный завтрак, но не совсем разнообразный. В номерах не хватает освещения, так как очень высокие потолки, а лампы на такую квадратуру не тянут)

전반적으로 좋고 최고의 위치. 해안도로의 경치가 좋고, 문 앞에서 차가 차를 준비하고 있고, 교통체증이 다소 있다. 프런트 데스크의 유일한 문제는 빌릴 변환 플러그가 없다는 것입니다.