퍼스트 인터스테이트 인(First Interstate Inn)

We arrived at this motel at exactly 8pm. There was a man exiting the lobby who walked right past us without a word, the employee we later gathered. The lobby was LOCKED with no number, no way to get a key. He knew we were there, but had disappeared by the time we realized we needed him. They do NOT answer their phone during their stated hours of 2pm-8pm, so there was NO way to get our key. I can't believe he just ignored us when he KNEW there were people with reservations that night. We were completely out the money and had to drive 2 more hours. The owner and ******* refuse to give us a refund as well.

Facility is old and ran down. They took my money, and provided no room. office was closed when I arrived. It has been impossible to get a refund from *******.

We called multiple times before 8pm to let them know we were running late. Nobody picked up. When we got there around 9:30 there was no one there....a ghost town. We had to book a night in a hotel across the street. This morning they are still not picking up the phone.

So when we got there the motel was closed with a for sale sign on the front door. I was with out a room with 2 kids and had to stay 45 miles away in Ellis Kansas. It was a very rough trip and I did not appreciate the delima I was put in. I will not use ******* again.

The hotel was in poor condition and closed when I arrived at 800 pm and again at 10 pm with a helpwanted sign in front. I could not stay and every hotel around was sold out